Front of House/Receptionist

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is recognised and rewarded. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025.

We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions, with industry-leading work recognised by double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites and a 2025 Effie for our work with Alzheimer’s Society.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)

• Help People Flourish (Invest in people)

• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.
On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – We offer generous holiday entitlement that increases with long service, plus Christmas closure and a birthday day off. Alongside this, we offer flexible benefits including a holiday buy scheme, flexi-hours, a work abroad scheme, cultural bank holiday swaps, and Friday Summer hours.

• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.

• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.

• Supporting Families – Enhanced parental leave pay, and life assurance.

• Giving Back – Paid charity days and sustainability initiatives.

• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

This role is a part-time / job-share position with another person. Below are the proposed working hours. Please note this is a fully office-based role:

• Wednesday (12.45 pm Handover (This includes a 45 minute weekly handover from FOH 1 – 18:45pm), Thursday & Friday (08.00am – 18:45pm).

HOW YOU WILL MAKE AN IMPACT

Receptionist / Front of House

• Meeting and greeting staff, clients, and all other visitors, aiming for a five-star welcome.

• Managing reception and front of house, ensuring a tidy and presentable entrance.

• Helping maintain our welcoming and positive culture, radiating Medialab’s values from the moment people enter the building.

• Offering and providing refreshments for meetings, organising internal team lunches, and catering for in-house meetings.

• Managing incoming phone calls in a friendly and professional manner (screening, taking messages, etc.).

• Sorting, distributing post, dealing with deliveries, and booking couriers when needed.

• Handling office security, including opening & locking up each day across 4 floors.

Office Management & Support

• Managing meeting rooms (diary invites, schedule changes) and being on hand for staff needing last-minute rooms or updates.

• Organising internal catering: weekly online office supplies/fruit shop, training/company meeting food orders, and drinks fridges filled for weekly socials.

• Managing stock and ordering stationery, office supplies (inc. refreshments, homeware), and company-branded merchandise (e.g., mugs, notebooks).

• Managing employee joiners & leavers by allocating new passes/locker keys and ensuring returns are logged.

• General office upkeep to ensure everything is always presentable and tidy across the four floors (meeting rooms, kitchen areas, printer paper, storage areas).

• Maintenance on employee desk booking tracker, Kadence.

• Updating company noticeboards, posters, and blackboards with weekly team updates.

• Providing general ad-hoc admin support for Operations, HR, and teams across the business as needed (arranging internal events, sending gifts, etc.). Experience arranging handymen/tradespeople for office fixes and supporting fire drills.

WHAT YOU BRING TO THE TEAM

• Front of House & Reception Management: Ability to manage reception, greet visitors professionally, handle phone calls, and maintain a tidy, welcoming entrance.

• Office Operations & Upkeep: Hands-on experience keeping facilities, meeting rooms, and kitchens presentable, stocked, and running smoothly.

• Administrative & Scheduling Skills: Competency in managing meeting room diaries, tracking desk bookings, and handling inventory/ordering.

• Reliability & Security Ownership: Dependability to manage daily opening and locking up procedures across 3 floors.

MUST HAVE SKILLS

• Experience managing calendars and meeting rooms.

• Experience working with clients / front desk.

• Friendly, warm, and positive attitude.

• A strong "can-do" attitude.

NICE TO HAVE SKILLS

• Basic Tech & IT Coordination: Ability to assist with meeting room tech support and liaise with external IT support teams (Conosco) to resolve screen or meeting room issues.