Visitor Experience Assistant (Graduation)

To play a key as part of the Visitor Experience team to support the smooth operation of Warwick University (Summer) Graduations 2026. You will maintain our high standards of service to visitors whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with any queries or signposting within the building.

This is to specifically support Warwick University Graduation (Summer) 2026 ceremonies. You must be available to work most days between Monday 20th July – Friday 31st July 2026. You must also be able to attend an in-person induction and training session on Friday 17th July between 2pm – 8pm.

In order to be considered for this , please ensure you send a detailed cover letter (along with your CV), outlining specifically why you have applied for this . We would encourage applicants to reference the essential and desirable criteria in their cover letter, along with relevant previous experience.

Duties and responsibilities

1. To embody our visitor experience model (SPARKLE) and provide exceptional service to all visitors including audiences, staff, delegates, and local workers
2. To cover all visitor service areas, including doors on the auditoria, cloakroom, pop up snack stations, ice cream sales points and front desk to deal with general or welcome based enquiries
3. To demonstrate an up to date knowledge of the events schedule and building activities in order to provide visitors with relevant information, pointing them in the right direction
4. To demonstrate good communication skills and ensure relevant information is shared within the Visitor Experience Team, and beyond, with other key departments and s within the venue
5. To have a meticulous eye to ensure the highest standards are in place at all times, with areas clean and clear and ready to use
6. To provide support to the Duty Manager in all aspects of safety, security, emergency, and evacuation procedures as required and to assist in training other staff where appropriate to include (but not limited to) 6a) Ensuring fire exits and routes are clear at all times  6b) Leading visitors to safety in the event of an evacuation, lock down or security incident  6c) Maintaining a good knowledge of all health and safety policies and procedures and be confident in executing these 6d) Reporting and resolving visitor incidents swiftly and efficiently (with support from the Duty Manager)
7. Escalate a situation accordingly should it require the attention of a Duty Manager
8. Be aware of, and comply with, rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy
9. Be aware of, and comply with, rules and legislation pertaining to data security, and GDPR, at work and abide by the procedures set out in the Data Protection Policy
10. To follow correct financial procedures and ensure that standard University financial regulations, policies and practices are adhered to at all times
11. To demonstrate an understanding of, and adherence to, our safeguarding policy, including a duty to report any issues of concern
12. Going above and beyond for those with disabilities and/or additional needs, bearing in mind that needs and requirements are not always visible
13. To have a meticulous eye to ensure the highest standards are in place at all times, with areas clean and clear and ready to use
14. To carry out a thorough pick up at the end of each ceremony, placing any rubbish or lost property in the appropriate area
15. To feedback general and visitor comments to the Duty Manager on shift
16. To be a proactive, positive, willing and flexible member of the team supporting Warwick Arts Centre to meet its objectives and vision
17. To be an ambassador for Warwick Arts Centre both on and off duty, supporting and embracing our vision, mission, and brand values
18. Any other duties commensurate with the grade of the

Skills and experience

Essential

• Minimum GCSE English and Maths or equivalent
• Ability to assist all visitors in a friendly, confident, and efficient manner
• Good customer service, communication, interpersonal and numeracy skills
• Reliable, professional approach, with excellent time keeping and positive ‘can do’ attitude
• Ability to prioritise tasks when under pressure and juggling priorities
• Excellent attention to detail
• Solution driven approach to all tasks with an ability to problem solve proactively
• Good knowledge and understanding of Health and Safety and evacuation policies
• Ability to work well under pressure, whilst keeping calm and focused
• To have experience in a visitor facing and a track record of delivering exceptional service
• Experience of working collaboratively and in a team

Desirable

• To have experience in a visitor facing in an Arts environment

Location
Warwick Arts Centre, University of Warwick