Team Manager- Pilot Scheme helping those in mental health crisis in A&E

Team Manager

Service Area: Essex Services
Town: Colchester
Status: Full-time
Contract Type: Fixed Term
Total Salary Pro-Rata: £28,500 - £31,500 per annum
Closing Date: 07/06/2026
Vacancy Reference Number: 4250

Are you an experienced mental health or social care professional ready to lead on a new crisis service at the interface of A&E and community care?

We are recruiting a Clinically Led Team Manager to support the mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. This is a leadership role for an experienced mental health or social care professional.

The Role

As Team Manager, you will be responsible for the day-to-day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures’ values and organisational priorities.

You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders.

The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery.

This role requires confidence and professional judgement.

This is a fixed-term role until 31/03/2028.

About You

You will be a qualified and experienced mental health or social care professional who is confident working with high-risk, complex presentations. You will bring credibility within multi-disciplinary settings and be motivated by the opportunity to shape and lead a new crisis service at the interface between hospital and community care.

To join us as a Team Manager, you will have:

- A recognised professional qualification in mental health or social care (desirable).
- Experience supporting people with complex needs within mental health, social work, substance use, or related services.
- Experience of managing and supporting staff, ideally within a frontline or clinical environment.
- A strong understanding of risk management, safeguarding, and multi-agency working.
- The confidence to make sound professional judgements when working with high-risk presentations.
- The ability to build and maintain effective relationships with partner agencies, including NHS services, adult social care, and treatment providers.
- Experience of monitoring performance and reporting data to managers and commissioners.
- Strong organisational skills, with the ability to balance operational demands with quality and safety.

So, if you’re seeking your next challenge as a Team Manager, please get in touch or apply today. Please note: This post is not suitable for candidates without a professional mental health or social work background.

Your Rewards

- Salary of £28,500 - £31,500 per annum, pro rata. Starting salary will be dependent on whether the successful candidate holds a relevant mental health or social care qualification.
- Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata.
- Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation.
- 25 days’ annual leave plus Bank Holidays.
- Season ticket loan, pension scheme and life assurance.
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
- Continuous training and career development via PXL, our dedicated learning management system.
- Access to a 24/7 Employee Assistance programme.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and is a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented.

Interview Process

We want you to feel comfortable being your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.