Head of Member Experience
£19 - £21.9 per hourEstimated
Head of Member Experience
12–16 month FTC (maternity cover)
Up to 92,000 + 15% discretionary bonus
An established, purpose–driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development. This is a strategic role with broad scope, combining leadership of a multi–channel service function with responsibility for shaping how members engage with the organisation over time.
The organisation offers a supportive and collaborative working environment, along with flexibility and a genuine commitment to continuous improvement. This is an opportunity to take on a visible leadership role and have a clear, lasting impact on how members experience the organisation day to day.
You will be accountable for the overall quality of the member journey, from initial onboarding through to ongoing support and retention. The focus is on creating a more responsive, insight–led approach that improves satisfaction, strengthens engagement and reduces attrition, while ensuring the operation remains efficient and scalable. Put simply, you will be responsible for making sure the experience lives up to the organisation's ambition.
Key aspects of the role include:
- Leading and developing a multi–channel member support function with responsibility for service quality and performance
- Shaping and evolving the end–to–end member journey to better meet changing needs and expectations
- Using data and insight to identify trends, improve processes and inform decision–making
- Driving initiatives to improve engagement, satisfaction and long–term retention
- Acting as a visible advocate for the member voice across the organisation
The position also involves building team capability and embedding a performance–focused, member–centric culture, while working closely with senior stakeholders to ensure member insight shapes priorities and decisions. It would suit someone experienced in leading customer or member–facing operations, comfortable across both strategy and delivery, with a track record of improving services and influencing at a senior level.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Head of Member Experience in London vacancy
- £64k - £85k per annumEstimated...Head of Member Experience (12–month FTC) 87,000 – 92,000 + bonus + benefits London (Hybrid) Our client is a leading membership organisation dedicated to supporting businesses through industry–leading services, solutions, and expertise. They are seeking an experienced Head...SuggestedFixed-term contractHybrid workingOn-site
£92k per annum
...Head of Member Experience 12-16 month FTC (maternity cover) Up to GBP92,000 + 15% discretionary bonus An established, purpose-driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development...SuggestedLong-term contractFixed-term contract- £94k - £120k per annumEstimated...As the Head of Workplace Experience, you will define and guide the organisation’s workplace strategy, ensuring that physical environments, services, and experiences directly support business objectives, organisational culture, and the employee value proposition (EVP). This...Suggested16 hoursFull-timeHybrid workingFlexible hours
£77.99k - £80.59k per annum
...Develop and deliver a holistic employee experience strategy aligned to organisational goals and values. Design and implement initiatives to improve engagement, wellbeing, and workforce connection. Use employee insights and data to continuously enhance the employee experience...SuggestedTemporaryInterim- £68k - £90k per annumEstimated...craftsmanship, innovation and compelling fashion movements. Job Description In this role you are accountable for the digital experience across existing and new internal platforms and in partnership across marketplaces and franchise. Your strategy contributes to the total...SuggestedLong-term contract
COS
London7 days ago £15 per hour
...Head Host Nancy’s Cocktail Bar London Bridge, London Full-time £15.00 per hour + service charge + private hire bonus... ...quality hospitality professionals who can help us elevate the guest experience and deliver the tailored service we want to achieve The Role...Hourly payFull-time- ...Role: Head of Wellbeing and Disability Reporting to: Director of Student Services... ...identify ways to deliver an improved student experience. Work closely with the academic staff... ...and consultation requests from other members of the service and the wider institution,...Flexible hours
- £67k - £85k per annumEstimated...Head of Travel Insurance About Allianz Partners Allianz Partners is a global... ...Quality Management System - To work as a member of a team within the quality system and follow... ...What you will bring Education and Experience Proven sales and distribution...PermanentFull-timeFlexible hours
£168.99k - £194.99k per annum
Lead the delivery of commercial strategy across works and capital programmes Oversee end-to-end procurement for high-value construction and FM contracts Provide expert advice on NEC contracts and commercial approaches Manage and develop a high-performing commercial...TemporaryInterim- *Head of Physics Teacher required April 2024 *Brilliant Girls Catholic School based in West London * Head of Physics Teacher... ...excellent place to work both in terms of students and staff members. Experience and Qualifications Head of Physics Teacher with the ability...Immediate start
- £91k - £117k per annumEstimated...Head of Change London CIV | London | Executive Leadership Opportunity Robert Half... ...outcomes across diverse teams. Essential Experience Significant experience leading... ...financial futures of millions of pension scheme members. Location: London (hybrid working)...Long-term contractPermanentHybrid working
- £69k - £90k per annumEstimated...reality! About the role: HeliosX is seeking a Head of Privacy to own and lead global privacy and... ...), setting priorities, mentoring team members and establishing effective operating rhythms. Who you are: Experience: ~ Qualified lawyer (UK / EU preferred). ~...Full-timePrivate practiceHybrid working
- £87k - £113k per annumEstimated...sustainability. Leadership within the organisation As a member of the Academy Leadership Team (Heads and Directors), contribute to organisational strategy,... ...securing policy adoption and measurable outcomes. Experience leading communications, media or public–facing...Hybrid workingOn-siteProbationary periodFlexible hours
- ...issues are escalated via appropriate channels to senior officers and members. 11. To ensure projects are compliant with relevant... ...objectives of the post Knowledge, Qualifications, Skills and Experience (in addition to those on generic profile): 1. Educated...Full-timeInterimImmediate start
£90k - £100k per annum
...up to £100,000 per annum dependent upon experience Contract Type: Permanent, Full-time (... ...Reporting to a Programme Director, as the Head of Economic Analysis, you will manage the... ...required. Development and empowering of team members, through opportunities to develop skills...PermanentFull-timePart-timeFixed-term contractNo agencyHybrid workingOn-siteRemoteRelocationFlexible hours- £63k - £83k per annumEstimated...Job Purpose: The Head of Sponsorship will report to the Commercial Director and be responsible for driving... ...Gastech. The ideal candidate will have management experience and a proven track record of managing junior team members. Be both analytical and creative and can...Long-term contractTemporary
- £74k - £101k per annumEstimated...help! ROLE OVERVIEW AND PURPOSE The Head of Strategic Relationships is responsible... ...operational performance, improving customer experience, and supporting sustainable revenue... ...solutions. Every day, over 100,000 team members deliver essential services that make spaces...Long-term contractFull-timeImmediate start
£68k - £75k per annum
HEAD OF SEND £68,000 – £75,000 + Package Southeast London Hybrid working (2-3 days on... ...and care partners to ensure families experience a joined‑up, transparent and responsive system... ...senior stakeholders, including elected members. Your ability to balance operational grip...PermanentHybrid workingImmediate start$140k per annum
...about event operations and logistics? If so, you might be our next member of the operations team. About Private Equity Insights... ...over £140,000 annually. An opportunity for getting operational experience in a scale-up business where both your work and the results are...On-siteImmediate startRemoteMonday to FridayFlexible hours- £33k - £44k per annumEstimated...Head of Lettings We are looking to recruit a Head of Lettings for our Wimbledon office... ...monthly performance review with every team member, validating performance, challenging them... ...recruitment process for their office. Skills and experience: The successful Head of Lettings will...PermanentFull-timeOn-site
- £64k - £84k per annumEstimated...meaningful impact. With over 30 years of experience, EuroFinance is the leading global... ...seeking a strategic and commercially minded Head of Editorial to lead our editorial... ...engagement: Assess and develop ECTN (our members-only online network) to increase engagement...Long-term contractHybrid workingOn-site
- £48k - £62k per annumEstimated...Head of Medical & Scientific Affairs – Cardiovascular, Renal and Metabolic London... ...signatory responsibilities. Essential Skills/Experience: MBBS or Bachelor’s degree in a... ...Pharmacist (General Pharmaceutical Council) Member/Fellow of a Royal College or the Royal...On-siteFlexible hours
- £55k - £71k per annumEstimated...Title: Head eTMF Systems Company: Ipsen Biopharm Ltd Job Description: Head eTMF... ...and development plans for team members, aligned to Ipsen's leadership competencies... ...inspection-readiness standards. In-depth experience with Veeva Vault eTMF (or similar) including...
£100k per annum
...are delighted to be appointed to secure a Head of Systems for a leading global finance organisation... ...for an exceptional candidate to be a key member of the client’s finance executive team.... ...: Oracle Financials R12 or above experience within a corporate environment....- £49k - £65k per annumEstimated...founders and be responsible for Responsibilities As an essential member of the leadership team, you will be accountable for delivery to... ...journey, end to end. Requirements ~5+ years of leadership experience in related leadership roles in a fast paced high growth...On-siteRemoteMonday to FridayFlexible hours
- ...endeavour to offer everything they need to help them explore, experiment, and enjoy our brands. Head of Category (Maternity Cover)| Space NK, London Job... ...· Establish clear KPIs and objectives for each member of the team · Ensure clear development plans are in place...Fixed-term contract
- ...’re looking for? We are looking for a Head of Modernisation to join our UK team.... ...a great fit if you: Have significant experience within the UK lift industry Bring proven... ...conversation with 2 to 3 WeMaintain team members - 30 mins To confirm we share the same vision...Long-term contract
- *Head of Physics Teacher required to work on a full-time basis in September 2024 *Good Mixed School * Head of Physics Teacher... ...excellent place to work both in terms of students and staff members. Experience and Qualifications *Head of Physics Teacher with strong experience...Full-time
- £79k - £103k per annumEstimated...in 1974 and headquartered in London. As a member of the FTSE 100, we provide clients... ...delivery. You'll partner closely with the UK Heads of Product, Marketing and Compliance, and... ...Role, We Think You'll Need Significant experience across strategy, commercial and...Full-timeShift work
IG Group
London1 day ago - £49k - £65k per annumEstimated...About the Role: MG OMD is looking for a Head of Search to join us on a fixed‑term... ...technical excellence, content relevance and SERP experience Oversee best‑in‑class delivery... ...requirements with your dedicated Talent Team member or if you would feel more comfortable, you...Long-term contractFixed-term contractHybrid workingOn-siteRemoteFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Member Experience. Be the first to apply!
Related searches