Head of Client Relations, Pension Administration

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Are you a seasoned professional with a passion for building strong client relationships and leading high-performing teams? Do you have extensive experience in DB pensions administration or consultancy and a proven track record of delivering exceptional client service? If so, we have an exciting opportunity for you!

We’re looking for a Head of Client Relations to join our Pensions Administration business. In this pivotal role, you’ll shape and lead our client relationship strategy, ensuring trustee boards, corporate clients, and advisers receive outstanding service, proactive communication, and strategic partnership.

How You'll Make An Impact

• Lead Strategic Client Relationships: Position our business as a trusted partner to trustees and sponsoring employers, driving a client-centric culture across our teams.
• Inspire and Develop a High-Performing Team: Lead, coach, and develop a team of Client Executives, fostering a culture of proactive relationship management and continuous improvement.
• Engage with Clients and Stakeholders: Build strong, strategic relationships with trustee boards, governance committees, employers, and advisers, while acting as the senior escalation point for complex issues.
• Champion Governance and Risk Management: Ensure robust governance structures, compliance, and risk management across client accounts.
• Drive Commercial Success: Support contract renewals, fee reviews, and new business opportunities while monitoring financial performance and improving profitability.
• Lead Transformation and Innovation: Identify and drive improvements in client experience, digital engagement, and service transparency.

About You

To succeed in this role, you’ll need:

• Extensive experience in pensions administration or consultancy with significant client-facing responsibilities.
• Proven leadership experience managing client-facing teams.
• Strong knowledge of DB and/or DC pensions legislation, scheme governance, and operational processes.
• Excellent communication, presentation, and negotiation skills.
• Commercial acumen, including fee structures, contract management, and profitability.
• The ability to build trust quickly and maintain long-standing strategic relationships.

Desirable

• PMI qualifications or equivalent pensions training.
• Experience in transformation, digital client engagement, or service redesign.
• Knowledge of industry developments such as dashboards, GMP equalisation, and de-risking activity.

Why Join Us?

At Gallagher Benefit Services, we’re committed to delivering tailored and comprehensive insurance and risk management solutions. We invest in our people’s health, financial wellbeing, and career growth, aligning with their goals to create a thriving workplace.

If you’re ready to take the next step in your career and make a real impact in the pensions administration space, we’d love to hear from you.

Apply now to join a team that values innovation, collaboration, and excellence.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with ***email_hidden*** . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.