Commercial Operations Apprentice

Summary

Join our growing team as a Commercial Operations Apprentice. Gain hands-on experience in business admin, marketing, sales support, customer engagement and CRM management while studying towards a Level 3 Business Administrator Apprenticeship. Perfect for someone seeking a broad introduction to business and future career opportunities.

Wage

Competitive

Competitive wage offered

Salary will be reviewed after 6 months.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5:30pm 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Admin

• Maintaining accurate records and databases
• Managing documents, reports and correspondence
• Scheduling meetings and preparing agendas
• Supporting internal business processes
• Producing management information and reports
• Assisting with project administration
• Sales support
• Updating and maintaining CRM records
• Researching prospective customers and organisations
• Supporting lead generation activities
• Helping prepare proposals and presentations
• Coordinating follow-up communications
• Supporting customer demonstrations and events

Marketing

• Creating and scheduling social media content
• Assisting with email marketing campaigns
• Updating website content
• Supporting webinar and event activities
• Monitoring campaign performance
• Creating marketing materials and presentations

Customer Success

• Supporting customer onboarding activities
• Responding to customer enquiries
• Coordinating meetings and reviews
• Helping maintain strong customer relationships
• Supporting customer communications and newsletters

What we are looking for

Essential

• Excellent communication skills
• Good written and spoken English
• Organised and reliable
• Positive attitude and willingness to learn
• Good attention to detail
• Comfortable using technology and digital tools
• Ability to work independently and as part of a team

Desirable

• Experience using Microsoft 365
• Interest in business, marketing or sales
• Experience of social media platforms
• Basic understanding of customer service
• No previous business experience is required as full training will be provided

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Bedford I Lab, Stannard Way, Priory Business Park, Bedford, MK44 3RZ
• Eden House, The Industrial Estate, Enterprise Way, Edenbridge, TN8 6HF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BEDFORD COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Other requirements

A good command of spoken and written English.