GP Assistant (THG PCN)

Job summary
A GP Assistant works as part of the multi-disciplinary team within primary care to support the smooth running of the surgery and the outreach team. Roles tend to focus primarily on a combination of clinical duties with some administrative support. Key responsibilities include arranging appointments, referrals and tests, and monitoring and drafting clinical correspondence. Those involved in clinical duties are likely to perform a range of routine procedures under direction including, but not limited to phlebotomy, blood pressure, pulse checks, ECG, BMI, health checks, LTC Part 1, assisting minor surgery, joint injections. GP Assistants are required to either hold prior to appointment the GP Assistant Certificate, or to undertake the Certificate if they do not already have the qualification

Main duties of the job
Arrange patient referrals, appointments, tests and follow-ups, both internally and with external hospital and community services. Support clinicians with administrative duties, clinical system input, coding and completion of routine forms for GP approval. Liaise with external agencies under the direction of the Clinical Supervisor and manage clinical post, prioritising correspondence and ensuring relevant information is accurately coded and added to patient records.

Support Long Term Condition recalls and QOF reviews, ensuring patient reviews are coordinated effectively. Where clinically required, prepare patients for appointments, take brief histories and record basic clinical observations. Undertake routine clinical procedures in line with practice protocols, including phlebotomy, blood pressure and pulse checks, ECGs, BMI measurements, health checks, urine testing, LTC reviews and assisting with minor surgery and joint injections, as appropriate to the role.

Support infection prevention and control activities and manage clinical stock, including vaccines and injectables, ensuring adequate supplies are available in clinical rooms.

Build positive working relationships with patients, carers, practice staff, multidisciplinary professionals and external teams to support coordinated care. Act as a point of contact for patient care needs, promoting trust, effective communication and a patient-centred approach that places individual needs at the heart of service delivery.

About us
Conexus Healthcare operates a competency-based approach to development and, whilst not guaranteed, there may be opportunities for the role holder to develop their skills if they are able to demonstrate the following:

• Is able to demonstrate that they have gained significant experience and understanding of the role of GP Assistant, acting as a role model, and is able to work with a wide range of service users confidently.
• Strives to understand the service from the users perspective and interacts with them accordingly.
• Operates confidently with a full range of service users and strives to understand the services provided from a service perspective and interacts with them accordingly.
• Is likely to have developed a higher level of knowledge in at least one health area, providing input across the PCN on this area
• Proactively suggests changes to enhance and improve aspects of the service delivery and acts as a role model and advocate for the team and service.
• Is able to develop and articulate a clear understanding of the impact of policies and procedures, systems and processes across the GP Assistant function and is able to provide training and support to others (such as new starters).
• Is sufficiently experienced to impart their knowledge with limited supervision but will seek out support on tasks performed less often or on new aspects of the role.

Job responsibilities
For the full Job Description and Person Specification for this role, please see the supporting documents attached.

Person Specification
Attributes
Essential

• Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support.
• Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences
• Acts with integrity and professionalism at all times and is conscientious and committed to provide a high-quality service.

Experience
Essential

• Is able to demonstrate evidence that the role holder is able to meet the core competencies outlined in the above description.
• Experience of clearly communicating with a range of stakeholders, with excellent writing, data entry/IT, Microsoft packages and presentation skills.
• Experience of creating high quality documentation for information and meetings.
• Experience of working positively and productively with colleagues and external stakeholders

Desirable

• Previous knowledge of working in the NHS or primary care or a similar health and social care setting

Qualifications
Essential

• Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.

Desirable

• Experience of working in a support role either in the health and social care sector or within a customer focused based organisation.
• Evidence of undertaking the relevant GP Assistant training and/or the care certificate.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Conexus Healthcare CIC
Address: Based at one PCN practice, Requirement to work flexible across the PCN, Thornhill Street, Wakefield, West Yorkshire, WF1 1PG, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: PCN Business Manager, Myka Steeples, View email address on meeveem.com

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.