Evening Receptionist

Role: Evening Receptionist

Location: Tresham College – Kettering Campus

Salary/Benefits: Salary is between £24,552 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People’s Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 8 hours per week – 37 weeks per year – Tuesday and Thursdays – 17.00 – 21.00

Contract Type: Permanent – Term/Part Time

This is a UK based contract , and you are required to have the Right to Work in the UK . Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role

We are currently seeking an Evening Receptionist to join our Customer Contact and Admissions department at The Bedford College Group .

As an Evening Receptionist, you play an important role in the success of our students through:

• Front of House & Customer Experience – Deliver a professional, welcoming and high‑quality reception service, acting as the first point of contact for visitors, students, staff and stakeholders.
• Reception Operations & Administrative Support – Manage daily front desk activities including ID card production, visitor management, inbox handling, post distribution and maintaining organised systems.
• Communication, CRM & Enquiry Handling – Respond to enquiries across phone, email and face‑to‑face channels, accurately recording interactions on CRM systems and directing queries appropriately.
• Facilities, Events & Operational Coordination – Support enrolment, open days and college events, maintain a safe and tidy reception environment, and assist with stock control and administrative processes.
• Professional Practice, Compliance & Teamwork – Uphold safeguarding, GDPR, EDI and health & safety standards, working collaboratively with teams while maintaining a professional image and high service standards.

About you

• Qualifications & Customer Service Experience – GCSE English and maths with proven experience in customer service or reception roles, delivering professional and welcoming front‑of‑house support.
• Customer Engagement & Communication Skills – Friendly and approachable with excellent communication skills, able to handle enquiries confidently across phone, face‑to‑face and written channels.
• Organisation, Systems & Workload Management – Strong organisational skills with the ability to manage busy workloads, maintain accurate records and operate effectively in a fast‑paced, open‑plan environment.
• Resilience, Teamwork & Problem Solving – Calm under pressure with the ability to manage challenging situations, prioritise tasks and work collaboratively to achieve positive outcomes.
• Professional Practice, Flexibility & Safeguarding – Committed to safeguarding, professional standards and College values, with flexibility to work evenings, weekends and travel across sites as required.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: 30 June 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.