Reward, Learning & Development Administrator Apprentice - Human Resources

Summary

Launch your career in Human Resources through a varied apprenticeship that combines professional study with real-world experience. Working across reward, benefits, learning and development, you'll build sought-after HR skills, complete a HR qualification and make a genuine impact on colleagues across Isio.

Wage

Competitive

Competitive wage offered

Training course

HR support (level 3)

Hours

Hybrid. In office 3 days a week 9am - 5pm.

35 hours a week

Start date

Wednesday 23 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensuring the smooth coordination and delivery of our learning and developmental activities.
• Managing our employee benefits package and dealing with key suppliers.
• Supporting performance assessment, salary, and bonus reviews for all Isio colleagues. 

Key Roles and Responsibilities

• Work closely with the Reward, Performance and Development team to understand and deliver their needs and objectives. 
  Coordinate all administrative aspects of the learning and development programmes, including scheduling, booking resources, and managing delegates.
• Develop a good understanding of Isio’s benefits package and development programme, and act as the first point of contact for related queries, i.e. monitoring and responding to queries to the dedicated mailboxes.
• Manage and understand Isio’s Pension Scheme and associated administration.
• Support with the monitoring of supplier costs, study costs, and exam tracking.
• Maintain accurate records and provide reporting, in line with company and regulatory requirements using the Learning 
  Management System (LMS) and benefit platforms. For example, support with Pay Gap reporting and employee training outcomes.
• Manage course enrolment processes, ensuring colleagues are booked onto the correct course, have received the relevant information, and that course of attendance is recorded correctly.
• Gather feedback from employees which will be used to improve benefits or L&D design.
• Update training programme content or benefit platform content as requested by members of the team.
• Conduct analysis to support various reward workstreams, such as benchmarking, comp survey submission, and salary range design.
• Involvement in the performance assessment and annual pay and bonus review cycle. 

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 1 Colmore Square, Birmingham, B4 6AJ
• 22-24 Queen Square, Bristol, BS1 4ND
• 34 Boar Lane, Leeds, LS1 5DA
• 3 Hardman Square, Manchester, M3 3EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

HR support (level 3)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 / C)
• Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

Other requirements

• Intermediate to Advanced experience and ability with using with Microsoft Office Software.
• Experience of effective support of data analysis.
• Enthusiasm to develop knowledge and experience of HR systems.
• Effective ability to work as part of a team.
• Strong written and verbal communication skills.
• Consistently demonstrates a high level of personal courtesy and customer service mindset.
• A proactive and can-do attitude to work.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Detail orientated with excellent record-keeping abilities.
• Able to work in main Isio office 2-3 days a week.
• A genuine interest and motivation to build a successful career in Human Resources.