Customer Relationship Manager

Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)

Step into a role where your influence truly matters!! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high‑performing operational teams—shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast‑paced, people‑powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.

✅ A TYPICAL DAY MAY INVOLVE...

• Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
• Maintain accurate, reliable processes to monitor operational service across the entire customer account.
• Bring consistency to reporting, performance reviews, and management information across all customer operations.
• Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
• Spot opportunities for account development and build a strong pipeline for future growth.

✅ THIS ROLE WOULD SUIT PEOPLE WHO HAVE...

• Previous experience in a customer‑facing or account management role is essential.
• Experience in operations is a real advantage and will help you influence effectively.
• A proven ability to build strong, trusted relationships at all levels.
• Confident, clear communication skills that inspire confidence.
• The ability to present to senior stakeholders and lead discussions with credibility.

✅ WHY JOIN US?

• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

✅ WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st June. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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