HHair by Zindzi is looking for a Customer Complaints Specialist who cares about people and wants to give a great customer experience while protecting the brand.
This role is ideal for someone calm, organised, and able to turn a negative situation into a positive one. What you will do: * Be the main contact for customer concerns about orders, services, and enquiries* Handle complaints in a fair, calm, and professional way
* Look into issues and work with the team to find simple solutions
* Write clear replies while keeping customer information safe What we are looking for: * A calm, customer-first attitude and strong communication skills
* Able to handle sensitive situations and stay professional
* Organised and able to manage more than one task at a time
* Comfortable using a computer, including systems like Excel and order tracking, and must have access to a laptop/computer and a mobile phone
* Must have the right to work in the UK If you enjoy helping people and want to make a real difference, apply now.
Vacancy posted 3 days ago
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