Asset Support Officer (12m FTC)

Asset Support Officer
Salary: £34,814 + excellent benefits
Location: Letchworth Garden City
Hybrid working: 2.5 days per week in the office, 2.5 days from home
Contract: 12m FTC
Hours: 37 hours per week (Monday–Friday)

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role

We’re looking for a proactive and detail focused Asset Support Officer to join our Asset team. You’ll play an important role in keeping our property data accurate and up to date, helping us make sure our homes remain safe, compliant and energy‑efficient.

This is a varied role where you’ll support stock condition surveys, manage key data and documents, help coordinate appointments with residents, and provide essential administrative support to the wider team. You’ll work closely with surveyors, contractors, colleagues and residents to keep programmes moving and ensure we have the information we need to make good decisions.

If you enjoy working with data, staying organised and supporting a team to deliver great outcomes for residents, you’ll thrive here.

Key Responsibilities:

• Keep our asset data accurate by updating records, uploading documents and processing survey information

• Coordinate stock condition surveys, booking appointments, contacting residents and helping us reach hard‑to‑access homes

• Support EPC processes including ordering, tracking and liaising with contractors

• Run data checks and reports to help identify expiring warranties, maintenance needs and compliance gaps

• Provide admin support such as managing inboxes, arranging meetings, preparing letters and maintaining trackers

• Assist with resident communications to explain surveys, book appointments and answer queries

• Help process referrals from Housing Officers, OTs and other teams

• Support compliance by checking documents, cross‑referencing data and ensuring records meet GDPR requirements

• Process purchase orders and invoices in a timely and accurate way

• Work flexibly across the team to support changing priorities and keep programmes moving

What We’re Looking For

You’re someone who enjoys keeping things organised, working with data and supporting a busy team. You take pride in accuracy, communicate clearly and stay calm when juggling multiple tasks.

You’ll be great in this role if you:

• Are organised, methodical and confident managing competing priorities

• Communicate clearly and professionally with residents, colleagues and contractors

• Enjoy problem‑solving and following tasks through to completion

• Have strong attention to detail and take ownership of your work

• Work well as part of a team and support others when needed

• Are comfortable using systems, spreadsheets and digital tools

Must haves:

• Experience in data entry or administrative roles

• Experience maintaining databases accurately

• Ability to extract and organise raw data

• Advanced Microsoft Excel skills

• Understanding of Decent Homes, HHSRS and EPC ratings

• Strong organisational skills and attention to detail

• Experience coordinating diaries or appointments

• Ability to maintain accurate records and manage trackers

• Confidence using Excel, Word, Teams and SharePoint

Nice to haves:

• Experience working with residents or booking systems

• Knowledge of stock condition processes

• Experience in the social housing sector

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £34,814 per annum

• 25 days holiday,  increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave : Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hours per week.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 05/07/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.