Customer Service Assistant

Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We’ve built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.

The Role of Customer Service Assistant

Oh Polly seeks a dedicated Customer Service Assistant to join the team in Bromborough, providing a crucial link between customers and the rest of the business.  Working directly on the frontline, the Customer Service Assistant will drive commercial growth and transform queries into opportunities to build lasting loyalty.

We’re looking for a keen problem-solver who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.

Hours: 8 am-8 pm, 3 days on and 3 days off

Key Responsibilities of the Customer Service Assistant:

• Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
• Supporting customers pre-sale, sharing product knowledge and driving sales.
• Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions.
• Translating daily customer feedback into actionable insights to support continuous service improvement.
• Escalating complex issues where required.

What Oh Polly is looking for:

• GCSEs (or equivalent) in Maths and English.
• Digitally proficient with an impeccable standard of written English.
• Driven by targets, adaptable to change and thrives in a fast-paced environment.
• Highly organised, punctual, and reliable.
• Capable of interpreting and applying company policies and procedures with consistency.
• Experience in a customer-facing environment is a plus – training and on the job support will be provided.

What Oh Polly offers:

• 50% discount on all Oh Polly, Bo+Tee products.
• Learning and Development opportunities.
• Corporate gym membership.
• Cycle to work scheme.
• An extra day for your Birthday.
• Company Pension.

Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.