Cash Allocation Clerk

Cash Allocation Clerk - £16 - £19 per hour + holiday pay - Datchet - 3 month contract (Likely to go permanent) - Office based

Job Summary

The Cash Allocation Clerk is responsible for accurately processing and allocating customer payments to the appropriate accounts, ensuring customer balances are up to date and financial records remain accurate. The role involves investigating payment discrepancies, reconciling accounts, and working closely with internal teams and customers to resolve allocation issues promptly.

Key Responsibilities

• Process and allocate customer payments received via bank transfer, cheque, direct debit, credit card, and other payment methods.
• Ensure all cash receipts are accurately posted to customer accounts within agreed service levels.
• Investigate and resolve unapplied cash, short payments, over-payments, and unidentified receipts.
• Reconcile customer accounts and bank receipts on a daily basis.
• Liaise with customers to obtain remittance advice where required.
• Work closely with Credit Control, Sales, Customer Service, and Finance teams to resolve payment allocation queries.
• Maintain accurate records of all cash allocation activities.
• Support month-end and year-end financial close processes.
• Assist with bank reconciliations and reporting as required.
• Monitor shared mailboxes and respond to allocation queries promptly.
• Identify process improvement opportunities to enhance efficiency and accuracy.
• Ensure compliance with company financial controls and accounting policies.

Essential

• Previous experience in a cash allocation, accounts receivable, or finance administration role.
• Experience processing high volumes of customer payments.
• Good understanding of accounting principles relating to accounts receivable.
• Experience reconciling customer accounts.
• Proficiency in Microsoft Excel.