Aramark UK has an opportunity for an experienced General Manager to lead operations in our brand-new satellite site (Oxford Street) as part of our prestigious contract with Warner Bros Studio Tour – The Making of Harry Potter. If you’re passionate about delivering great food, exceptional service and creating lasting memories this could be the perfect opportunity for you.
We’re looking for a passionate and driven General Manager to lead our team and take the business to the next level. With a strong focus on maximising GP, retaining top talent, and elevating customer service standards, you’ll create an exceptional experience while inspiring and managing your team effectively. If you’re a people-focused leader with a proven track record in catering and hospitality, we want to hear from you!
Key Responsibilities
• Overall ownership and accountability of operational management and financial performance of the unit
• Ensure waste management processes are in place and weekly reviews are completed for production.
• Champion excellent customer service and effectively implement all customer communication tools in order to build sales.
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client / company requirements.
• Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to Aramark guidelines and brand standards
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return
• Ensure strict compliance with Aramark Hygiene and Safety requirements
• Prepare and manage accurate projections for all P&L accounts
• Plan and lead the team performance to meet KPIs
• Identify & unlock opportunity for growth
• Develop strategic plans & value proposition
What We’re Looking For
• Operational experience at management level within the catering/hospitality industry
• A people manager able to drive and deliver the highest standards never accepting the unacceptable
• Experience of P&L management and accountability with excellent financial and commercial acumen
• The ability to drive projects at pace, with exceptional attention to detail and flair
• Professionalism and the ability to present and report on relevant business information
• Excellent interpersonal and influencing skills
What’s in It for You
• Competitive salary: from £50,000pa
• 40 hours a week 5 over 7 days – weekends and weekdays with flexible working hours
• Pension scheme & life assurance.
• Generous annual leave, increasing with service + option to buy extra days.
• Employee benefits app with online GP access, and discounts across hundreds of retailers.
• 24/7 Employee Assistance Programme.
• Access to trained mental health champions.
• Free meal on Duty
• Free gym membership
£47.31k per annum
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