Operations Coordinator | Building Consultancy

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank is looking for an experienced and highly capable Operations Coordinator to join our Building Consultancy team in London.

Supporting the Head of Building Surveying and wider Building Consultancy team, you'll play a key role in coordinating team operations, driving efficiencies and providing high-level stakeholder support. This is a varied position combining executive support, business coordination, financial administration, process improvement and project coordination within a fast-paced professional services environment.

Responsibilities

Executive & Stakeholder Support

• Providing proactive diary and inbox management for senior stakeholders.

• Coordinating internal and external meetings, conference calls, client engagements and team activities.

• Preparing presentations, reports, meeting packs and client-facing documentation.

• Organising UK business travel and logistics.

• Managing meeting actions, correspondence and administrative documentation.

• Supporting the Head of Building Surveying and wider leadership team with day-to-day operational requirements.

Business Coordination

• Acting as an ambassador for the Building Consultancy team.

• Coordinating business planning activities and supporting wider operational objectives.

• Managing financial administration, including client invoicing, expense coordination, supplier invoices and referral tracking.

• Supporting WIP reconciliation and billed/unbilled debtor coordination.

• Building strong relationships with clients, stakeholders and colleagues across the business.

Team Coordination

• Coordinating team meetings, recording actions and ensuring follow-up.

• Supporting onboarding, inductions, leavers and intern/work experience programmes.

• Maintaining training records, CPD logs, absence records and performance review processes.

• Coordinating team schedules, conferences, away days and business activities.

• Liaising with IT teams to support system access, upgrades and data accuracy.

• Identifying opportunities to improve team processes and operational efficiency.

Process, Compliance & Operations

• Supporting operational processes to ensure a streamlined and efficient service.

• Coordinating compliance, audit and information security activities.

• Maintaining accurate client and team records across Knight Frank systems.

• Supporting facilities coordination and business continuity requirements where required.

• Acting as a key point of contact for governance, risk and best practice initiatives.

Marketing, Projects & Events

• Coordinating marketing materials, presentations and capability statements.

• Supporting business development activity, pitches and client proposals.

• Managing internal and external events from planning through to delivery.

• Producing invitations, managing attendee lists and coordinating event logistics.

• Liaising with marketing teams to support communications and social media activity.

About You

We're looking for someone who enjoys taking ownership, working closely with senior stakeholders and driving operational excellence within a busy team environment.

Essential Skills & Experience

• 5+ years' experience in an Operations Coordinator, Team Coordinator, Business Support, Executive Assistant or similar role.

• Excellent organisational and coordination skills.

• Strong communication and stakeholder management abilities.

• High attention to detail, particularly when working with financial information.

• Advanced Microsoft Office skills including Word, Excel and PowerPoint.

• Experience managing multiple priorities in a fast-paced environment.

• Proactive, solutions-focused and comfortable working independently.

Desirable

• Experience within property, real estate, consultancy or professional services environments.

• Exposure to financial administration, compliance, governance or process improvement activities.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.