Account Manager

Role Title: Account Manager (SaaS Experience Required)
Location: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team’s London (Southwark) office location. This role is not eligible for remote work or relocation.

One AI platform. Three decades of trust. Every layer of email.

Validity created the AI platform behind the world’s most successful email programs. We turn decades of proprietary email intelligence into AI that knows what to send, when to send it, and who’s ready to receive it - so every send is smarter than the last.

About the Role
Validity is hiring for an Account Manager with SaaS experience to focus on long-term growth, strategic retention, and expansion within named Mid-Market and Enterprise-Level accounts. The Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure customer success.

You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. In addition, you will leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts​​​.

This is a role for an Account Manager with a minimum of 4 years of directly-related experience in a similar role at a B2B, SaaS organization with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals!

Team Dynamic

• Commitment to Win - Consistently achieve their personal and professional goals
• Intellectual Curiosity - A strong desire to learn and understand and ask thoughtful questions
• Critical strategic thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation
• Coachability - You are humble, acknowledge strengths and weaknesses, and take feedback well. Able to self-diagnose and translate into an actionable solution
• Strong communicator
• Self-starter who can work independently and with a team as necessary to secure business
• Passion for providing solutions to ensure our clients’ success

Position Duties and Responsibilities

• Achieve trusted advisor status individually as well as establish, nurture and grow relationships between accounts and internal executive teams.
• Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape and industry trends.
• Develop detailed account plans which tie closely to customers’ strategic objectives as well as define a clear growth plan and achieve revenue targets. Create demand.
• Upsell, cross-sell and renew accounts achieving retention and growth targets.
• Take overall ownership of the end-to-end sales process utilizing MEDDPICC. Coordinate and communicate cross-functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed.
• Develop deep industry and product knowledge and expertly command value-based messaging to customers.

Required Experience, Skills, and Education

• Minimum of 4 years in similar Account Manager (or combination of Account Manager and Account Executive) roles at B2B, SaaS companies where you have demonstrated success managing Mid-Market and Enterprise-Level relationships across multiple buying centers.
• Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform).
• Demonstrated track record of achieving retention and growth targets. 
• Proven business development and value-based selling capabilities.
• Strong business acumen, operational and analytical skills. Ability to understand complex business environments, structures, drivers and manage your book like a business.
• Ability to cultivate productive client relationships with a variety of buying personas.
• Experience developing strategic account plans aimed at creating demand.
• Ability to think strategically and execute tactically. Strong strategic thinking and problem-solving skills.
• Sales cycle and negotiation skills.
• Exceptional verbal and written communication skills as well as effective and persuasive presentation skills.
• We are focused on identifying local candidates who are immediately available to work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s London (Southwark) location. This role is not eligible for relocation or remote work.
• Ability to travel as needed.

Preferred Experience, Skills, and Education

• Bachelor’s degree or equivalent experience
• Industry experience in email deliverability, data management, and/or AI marketing technology platform sales

About Validity

Validity has operated at the center of the email ecosystem for nearly 30 years—shaping how it works, setting the standards others follow, and earning the trust of the world's biggest brands and mailbox providers along the way.

That trust is built on something unique: the world's largest email data network, comprised of proprietary signals from ISPs, exclusive mailbox provider partnerships, and more than 2.5 billion behavioral data points processed daily.

That data-driven foundation gives our AI a depth of context no competitor can replicate — and it's what powers Validity Engage, the AI email platform that enables enterprise teams to send smarter, more successful campaigns.

Validity is a truly unique company — massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

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Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

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