Clinic Coordinator - Edinburgh, St James
CardHeading: [Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!]
CardIntro: [Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.]
1# About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Edinburgh St James Clinic . In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales
performance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
3# Key Responsibilities
Client Satisfaction
Deliver outstanding client service from first contact to follow-up
Providing laser hair removal treatments
Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
Maximise clinic efficiency through smart diary and booking management
Manage stock accurately, including AWI deductions
Sales Performance
Drive and convert consultations with strong upselling and cross-selling
Meet KPIs for consultation success, walk-in conversions, and average spend
Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
Promote skin consultations and identify upsell opportunities via forms
Track AWI stock, ensure clinical room standards, and handle client retention calls
4# Qualifications and Skills
Qualified Beauty Therapist
Proven experience in client experience management, customer service, or a similar role.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
INDHP
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