Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Care Representative

£12.2 - £13.9 per hourEstimated

Customer Care Representative – Inbound  

Are you a compassionate and organised communicator who thrives on helping others?

Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.

We’re looking for a caring and motivated individual to join our Inbound Customer Care team in Nottingham. In this role, you’ll be a vital first point of contact, supporting patients and clinicians with empathy, efficiency, and attention to detail across a variety of enquiries.

If you’re looking for a role where you can make a genuine difference while developing your skills in a supportive, purpose-led organisation, we’d love to hear from you

The Role

In this fast-paced, telephone-based role, you’ll deliver a consistently high standard of service by responding to inbound calls, emails, texts, and online enquiries. You’ll support patients throughout their journey—placing orders, answering questions, and resolving issues in line with service level agreements—while also identifying opportunities to add value and contribute to overall team performance.

Collaboration is key, and you’ll regularly work with cross-functional teams, including field-based colleagues and clinicians, to ensure a seamless experience. You’ll maintain accurate records, handle sensitive information with care, and continuously develop your knowledge of products and services to provide the best possible support.

Who Are We Looking For

We’re seeking someone with a strong customer service background and a passion for delivering excellent customer experiences. You’ll be an empathetic communicator, confident handling sensitive conversations, and able to build rapport with a wide range of people.

Highly organised and detail-focused, you’ll be comfortable multitasking and using multiple systems, ideally with experience in CRM tools.  A positive, resilient, and adaptable mindset is essential, as no two interactions are the same.  Experience within a contact centre or medical/pharmaceutical environment would be beneficial, but most importantly, you’ll bring a proactive, solutions-focused approach and a genuine commitment to supporting patients.

Why Atos, part of Coloplast UK Ltd

At Atos Medical, now part of Coloplast, you’ll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

61566
#LI-AT

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Care Representative in Nottingham vacancy
  • £13.45 - £14.45 per hour

     ...have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and... 
    Suggested
    Hourly pay
    Part-time
    Shift work
    Night shift
    Weekend work
    Afternoon shift
    Early shift

    Lidl

    Nottingham
    1 day ago
  • £30.75k per annum

    Job Category: Housing Job location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, Ashfield District Council Hours per week: 37 Salary: £30,745  Start date: Immediate start Working to prevent and relieve homelessness by offering...
    Suggested
    Full-time
    Immediate start

    Ashfield District Council

    Nottingham
    5 days ago
  • £17.12 per hour

     ...legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. To ensure that...  ...Dealing directly with the public and delivery of high quality customer care  Dealing with and liaising with a range of voluntary,... 
    Suggested
    Hourly pay
    On-site
    Immediate start
    Rotating shifts
    Afternoon shift

    Ashfield District Council

    Nottingham
    5 days ago
  • £24k - £32k per annumEstimated
     ...Lodge you will be the friendly face of the care home, responsible for meeting and...  ...and as the first point of contact for our customers, you will provide advice and support both...  ...allows us to learn from each other and better represent the communities we serve. Our dedicated,... 
    Suggested
    Part-time
    Weekend work

    HC-One Ltd

    Nottingham
    2 days ago
  •  ...Dentistry, Redefined Realise Your Potential in a Caring, Supportive Environment because your smile matters too. At...  ...and Experience We’re Looking For: Previous experience in a customer service or receptionist role is desirable Confident communicator... 
    Suggested
    Part-time

    Rodericks Dental

    Nottingham
    a month ago
  • Are you currently seeking an exciting job as a Receptionist in a supportive school in Nottinghamshire starting after January 2026 or sooner? Are you a hard-working, motivated and driven staff member who wants good support and career progression? Receptionist Role ...
    Full-time
    Part-time
    On-site
    Immediate start

    Marchant Recruitment

    Nottingham
    more than 2 months ago
  • We are currently seeking a part time receptionist to join this sort after retailer. This is for a premium retailer who are well established in the industry. Your responsibilities will include answering calls, emails, queries, booking shipments, possible franking and supporting...
    Weekly pay
    Temporary
    Part-time
    Internship
    On-site
    Immediate start

    RHR

    Nottingham
    more than 2 months ago
  • £22k - £25k per annumEstimated
     ...This text is hidden Your Responsibilities: Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports... 
    Full-time
    Part-time
    Shift work
    Afternoon shift

    Decathlon

    Nottingham
    8 days ago
  •  ...Temporary Opportunities- Customer service assistant (6 week initial duration) We have opportunities for temporary team members to join our team. About bp retail We want to be the first choice for mobility and convenience customers now and in the future. We are at the... 
    Temporary
    Part-time

    bp Retail

    Nottingham
    19 days ago
  • £75k - £85k per annum

     ...and Disclaimers which can be found at hays.co.uk Company At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way. Whether you’re seeking a job for right... 
    Permanent
    Hybrid working
    Flexible hours

    Hays Taxation

    Nottingham
    10 days ago
  • £30k - £35k per annum

    Company: ADVANCING PEOPLE Job Type: Permanent, Full Time Salary: £30000 - £35000/annum plus 15% bonus and equity
    Permanent
    Full-time
    Remote

    ADVANCING PEOPLE

    Nottingham
    6 days ago
  •  ...school IT systems Familiarity with Microsoft environments, network systems, and device management Excellent communication and customer-service skills The ability to prioritise workload in a busy school environment A proactive, organised, and professional approach... 
    Immediate start

    Marchant Recruitment

    Nottingham
    more than 2 months ago
  • £28.61k - £32.09k per annum

     ...Education and Further Education ~ If you are proactive, have good all-round technical knowledge and an interest in delivering outstanding customer service, we’d love to hear from you. Please note that this is not a remote working role. The current expectation is that you... 
    Permanent
    Full-time
    Visa support
    Hybrid working
    Skilled worker visa
    On-site
    Remote

    Nottingham Trent University

    Nottingham
    26 days ago
  • £25k - £27k per annum

    Office Administrator (Part Time) – Nottingham – Onsite (free parking) – £25,000 – £27,000 FTE Looking for an administration role where you’ll genuinely enjoy coming into work? We’re working with a growing, high end professional services business looking to welcome a new...
    Long-term contract
    Permanent
    Part-time
    On-site
    School hours
    Flexible hours

    Blusource

    Nottingham
    16 days ago
  • £15.6k per annum

     ...Answering incoming telephone calls dealing with customer enquiries professionally and...  ...inside and outside of the organisation, representing the organisation or department. Completes...  ...skills Attention to detail Customer care skills Administrative skills Team working... 
    Apprenticeship
    On-site
    Immediate start
    Remote
    Monday to Friday

    Rainbow Restoration

    Nottingham
    11 days ago
  • £23k - £30k per annumEstimated
     ...Administrator for a temp to perm position with an immediate start. The role involves answering incoming telephone calls, dealing with customer enquiries, carrying out accurate data entry, and providing general administrative support within a busy office environment.... 
    Permanent
    Temporary
    On-site
    Immediate start

    QS Recruitment

    Ruddington, Nottinghamshire
    4 days ago
  • £26k - £27k per annum

    Company: MICHAEL PAGE Job Type: Contract, Full Time Salary: £26000 - £27000/annum free parking
    Full-time

    MICHAEL PAGE

    Beeston, Nottinghamshire
    20 days ago
  • £26k - £35k per annumEstimated
     ...Nottingham. The successful candidate will provide high-quality dental care to our patients and work collaboratively with our team of dental...  ...and reliable Medical Receptionist to provide excellent customer service to our patients and support our healthcare professionals.... 
    Hourly pay
    40 hours/week
    Full-time
    Temporary
    Locum
    Summer work
    On-site

    Locum Meds

    Nottingham
    more than 2 months ago
  •  ...communication style Strong IT and organisational skills Ability to remain calm during peak busy periods Attention to detail and safeguarding awareness If you enjoy providing exceptional customer service within an educational setting, we’d be delighted to receive your CV.... 

    Marchant Recruitment

    Nottingham
    more than 2 months ago
  • £5.97k per annum

     ...As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. We are seeking a Saturday Client Care Assistant to work between... 
    Flexible hours
    Rotating shifts
    Weekend work

    Medivet Group Ltd

    Nottingham
    18 days ago
  • Start Date: September 2026 Contract: Full-time, Permanent (Term-Time Only) Salary: Paid to scale The Role A progressive Secondary School in Nottingham is seeking a professional, highly organized, and welcoming School Receptionist & Office Assistant to join their...
    Permanent
    Full-time
    Term-time
    On-site
    Immediate start

    Marchant Recruitment

    Nottingham
    17 days ago
  • £24k - £31k per annumEstimated
    Office Administrator / Business Support Coordinator Hours: Approximately 26 hours per week, but can be negotiated Start Date: Immediate About the Role A growing premium property operator is seeking a highly organised and proactive Office Administrator / Business...
    On-site
    Immediate start

    MorePeople

    Nottingham
    18 days ago
  • £13.04 per hour

     ...Customer Team Member Location: The Ropewalk Southwell, Nottingham, NG25 0AL Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across... 
    Hourly pay
    16 hours
    Permanent
    Part-time
    On-site
    Flexible hours
    Shift work
    Weekend work
    Day shift
    Afternoon shift

    Co-op

    Nottingham
    4 days ago
  • £8.28 - £12.71 per hour

     ...Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your... 
    Long-term contract
    Part-time
    Apprenticeship
    Skilled worker visa
    Monday to Thursday
    Flexible hours
    Shift work
    Weekend work
    Nottingham
    9 days ago
  • £10.85 - £12.71 per hour

     ...paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…... 
    Long-term contract
    Part-time
    Flexible hours
    Shift work
    Nottingham
    8 days ago
  • £26k - £40k per annum

    Have you considered a career in contemporary art sales? Imagine helping clients discover thought-provoking, inspiring pieces that transform their spaces and uplift their moods. At  Clarendon Fine Art , we bring art to life. With over 90 galleries across the UK, US, and...
    Permanent
    Full-time

    DeMontfort Fine Art

    Nottingham
    1 day ago
  •  ...in line with brand objectives and KPIs Resolve operational and customer issues efficiently, following company policies and procedures...  ...progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications... 
    Part-time
    Shift work

    Vivienne Westwood

    Nottingham
    5 days ago
  • £22k - £25k per annumEstimated
    Job Location This role is based in the Northampton Job Description The ideal candidate will have a hybrid skill set, combining strong commercial awareness with hands-on field experience and analytical capability. Key requirements: Field-driven: Comfortable spending...
    Long-term contract
    Permanent
    Temporary
    Internship
    Hybrid working
    Work from home
    Monday to Friday

    First Call Contract Services Ltd

    Nottingham
    18 days ago
  • £2,500 per month

     ...Job Title: Sales Development Representative - Digital Commerce Location: Home-based with travel to client site or Columbus offices as...  ...collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting... 
    Full-time
    Casual work
    Hybrid working
    On-site
    Work from home
    Night shift

    Columbus United Kingdom

    Nottingham
    18 days ago
  •  ...responsibilities will include working on the sales floor as well as in the stockroom, selling and upselling products and delivering excellent customer service. The successful candidate will be a strong, self-motivated salesperson with flexible availability. As a temp, you will... 
    Weekly pay
    Temporary
    Immediate start
    Flexible hours

    RHR

    Nottingham
    23 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Care Representative. Be the first to apply!