- Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
- Provide accurate and clear information regarding services and processes.
- Resolve customer issues effectively, escalating where necessary to the appropriate department.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members to ensure consistent service delivery.
- Adhere to organisational policies and procedures in all customer interactions.
- Contribute to continuous improvement by identifying and reporting trends in customer feedback.
- Support additional administrative tasks as required by the department.
Vacancy posted 1 day ago
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