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Role: Service / Parts Advisor Contract: Perm Hours: Days Salary: £35,000 (DoE) Location: Aylesford, Kent What's in it for you?
- Permanent role within a well known, global construction plant manufacturer
- Excellent Pension
- Excellent salary and working culture
- A modern, clean working environment
- Manage and coordinate all service and parts activities for National Accounts, ensuring KPIs set out in service agreements are being met.
- Provide regular communication and updates.
- Provide support for the Service and Parts Team.
- Response to incoming messages (phone, emails) within time limits set out in SLAs
- Coordinate solutions with Service Controller and 3rd party suppliers
- Provide regular updates during the machine down scenario
- Ensure all documentation is provided in line with SLAs
- Monitor parts spent and work with Parts Manager on increasing parts penetration
- Monitor and manage Service Contracts
- Log quality and technical issues on Internal Ticketing System
- Provide regular reports on machine downtime, turnaround times, failure types to Service and Solutions Manager
- Attend regular review meetings
- Experience as a Service or Parts Advisor, Service Administrator, Service Controller or similar role in plant, agriculture or commercial vehicles with basic technical understanding
- Excellent communication, telephone and negotiation skills Microsoft Office (Excel, Outlook, Teams)
- SAP Experience preferred but not essential
Vacancy posted 1 day ago
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