Maintenance Planner / Scheduler, Maidstone, £33K

Maintenance Planner / Scheduler

Location: Maidstone

Salary: £28,000 - £33,000 per annum
Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard.

This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Job logic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements
Essential Experience & Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using job logic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary & Benefits

• £28,000 - £33,000 per annum
• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities

If you are an organised coordinator with experience planning engineering resources and delivering excellent customer service, we would love to hear from you.

To apply, please send me a copy of your most up-to-date CV