Digital Systems Support Officer

For further information about this role, please contact Gareth Cinnamon (Deputy Head of Digital Systems) via ***email_hidden***

About The Role

Mid Yorkshire Teaching NHS Trust (MYTT) is embarking on a major digital transformation through the implementation of the awardwinning Nervecentre Electronic Patient Record (EPR) system. This transition from legacy systems to a modern, integrated EPR represents a significant step forward in supporting safe, efficient and highquality patient care across the Trust.

The Trust has a wellestablished Digital Systems Team responsible for the management, maintenance, development and operational stability of its clinical digital systems. The Digital Systems Support Officer is a key member of this specialist team and will play an important role in supporting the transition to the new EPR, alongside the ongoing support and optimisation of existing clinical systems.

This is an exciting opportunity for an individual with a strong interest in digital healthcare to gain handson experience in clinical system support, system change, testing, training and continuous improvement, while being supported to develop technical and leadership skills. The role offers exposure to a wide range of clinical systems, close working relationships with clinicians and digital colleagues, and the chance to contribute directly to the Trust’s wider Digital Strategy during a period of significant change and innovation.

Please refer to the attached job description and person specification for further details.

Main duties

• Monitor and manage incoming requests from the Digital Service Desk, resolving or escalating issues in line with agreed Service Level Agreements (SLAs).
• Provide specialist support for a range of clinical digital systems, including SystmOne, Cancer Information Systems, Electronic Prescribing Systems, PAS
• Assist with the configuration, maintenance and optimisation of clinical systems to ensure availability, performance and data integrity.
• Deliver secondline support, investigating and resolving technical and application issues, liaising with other digital teams and thirdparty suppliers as required.
• Support the assessment of user and training needs, contributing to the preparation and maintenance of highquality system documentation and guidance materials.
• Assist the Digital Systems Manager with system upgrades, changes and implementations, including testing, release planning and rollout activities.
• Participate in change management processes, including writing and executing test scripts and validating changes in test environments prior to live deployment.
• Review system release notes and contribute to updates of standard operating procedures, business continuity plans and support processes.
• Maintain a strong focus on information governance, confidentiality and data protection, ensuring compliance with Trust and national policies.
• Support data quality and system housekeeping activities to ensure clinical systems operate smoothly and efficiently.
• Communicate system changes, issues and updates clearly to users and stakeholders using verbal and written methods.
• Work collaboratively with the Digital Systems Manager to support digital projects and workstreams, providing information to the Digital Programme Office as required.
• Promote a culture of continuous service improvement within the Digital Systems team.
• Deputise for the Digital Systems Manager when required, including attending meetings and supporting junior staff.
• Work flexibly across Trust sites and, where required, outside of core hours to support system changes, upgrades or service continuity.

Please refer to the attached job description and person specification for further details.

Qualifications

Essential person specification requirements

• Educated to Degree level or Equivalent Experience

Experience

• Significant experience of the use and configuration of Clinical Systems within specialist Service Areas
• Demonstrate relevant experience of system configuration and as well as training, advice and support to end users, analysing problems and providing solutions in Clinical Systems
• Experience of working both independently and in a team orientated collaborative environment

Knowledge And Awareness

• Highly computer literate
• Excellent Microsoft Office skills
• Ability to work with sensitive information in line with the Data Protection Act and Caldicott principals and approach issues diplomatically
• Experience of using a call resolution system
• Ability to work autonomously and use initiative and judgement in decision making
• Knowledge of Information Standard Notices, NHS Performance Indicators and NHS Datasets

Please refer to the attached job description and person specification for further details.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme - subject to eligibility criteria
• Car lease salary sacrifice scheme - subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

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