Host/Hostess

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.

Position:

Role : experienced Host/Hostess

Earnings : £13.13 + service charge (up to £16/16.50h)

Location : London, EC2M 3YD

Contract type : Permanent, minimum 30 hours per week, shifts falling between 9 am and 11 pm. Previous experience as a restaurant host is required.

As a Host/Hostess , you will be the first and last point of contact with guests at the restaurant and will be responsible for greeting, seating, and saying goodbye to guests, as well as maintaining the restaurant's flow during service. A Host diligently and efficiently manages reservations, walk-ins, and seating in Eataly’s restaurants, and supports the events team with large bookings enquiries.

THE PERKS OF BEING AN EATALIAN...

• 20% employee in-store discount across retail, bars, and restaurants
• 30-day holiday allowance that increases with the length of service (up to 36 days)
• Free healthy and varied staff meals options
• Internal career progression and global opportunities across the Eataly stores
• Apprenticeships launching soon
• From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth
• "Refer a Friend" and earn up to £300 per person
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being
• Employee assistance program
• Enhanced maternity leave
• Tronc Scheme
• Access to the Eataly benefit portal offering you free discounts, rewards, and cashback programs
• Save money on your groceries with discounts and cashbacks at Morrisons, Tesco, and more
• Access to local MyBroadgate discounts
• Stay active and enjoy up to 40% corporate discounts on all major gym groups and studios
• Up to 52% off on cinema tickets across the UK
• Cycle to work scheme
• No-interest technology loans
• Exclusive travel discounts and cashbacks with TUI, Expedia, hotels.com and more!

What you will be doing...

• Greet guests with a warm welcome and provide a friendly first impression.
• Manage reservations and seating arrangements efficiently.
• Communicate with the front-of-house and kitchen teams to ensure smooth service.
• Maintain a clean and organised host stand and entrance area.
• Assist with takeout orders and phone inquiries as needed.
• Uphold excellent customer service standards and resolve guest concerns with professionalism.

Requirements:

• Previous experience working in a high-volume restaurant, managing bookings and reservations, is a key requirement for this role. Candidates with no previous experience as a restaurant host or waiter/waitress, will not be considered.
• Strong communication and multitasking skills.
• Confident speaking with guests over the phone, via email and face-to-face.
• Ability to remain calm and organised in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as needed, as we cannot offer set shifts or days off.
• A positive and welcoming attitude.

Other information:

Eataly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.