Community Manager (MMORPG)

About Us
Step into the world of Soulbound, a charming pixel-art MMORPG where your adventures unfold through exploration, crafting, home-building, guild camaraderie, and fun with friends. Imagine the nostalgic social connection of classic MMOs blended with the warm embrace of modern cozy gaming, all set in a meticulously handcrafted pixel-art universe. Our passionate indie team of 20+ is gearing up for a new launch. We’re not your typical indie studio, we move quickly, place immense trust in our team, and value what you create far more than your resume.

The Role
We’re searching for a community champion to not just manage but ignite and nurture our player community from scratch. You’ll be the vibrant, welcoming face of Soulbound across Discord, TikTok, Twitter/X, Reddit, YouTube, Instagram, and Steam. You will work the team to develop our strategy and campaigns, and bring those plans to life: sharing compelling content, hosting exciting events, engaging with players, reaching out to influencers, and creating an unforgettable experience where everyone feels genuinely connected to this once-in-a-generation opportunity to be part of an enduring MMO as it opens its doors.

This is a dynamic, hands-on role where you might find yourself logged into Discord at 9pm, spotlighting a stunning player-built home because you can’t wait to celebrate creativity in real-time.

What You’ll Do

• Take on an existing community of 25,000+ members.
• Lead and support our amazing team of moderators and community volunteers.
• Oversee and manage messaging and communications across multiple platforms concerning releases, updates, and events.
• Run 2-3 engaging community events like housing showcases, outfit contests, group play sessions, and screenshot challenges.
• Send personalized influencer outreach emails using our templates and targets, track responses, and follow up to build meaningful relationships.
• Craft and post authentic Reddit threads in communities such as r/MMORPG, r/indiegaming, r/pixelart, and r/cozygaming to spark genuine conversations.
• Prepare weekly community reports highlighting top feedback themes, sentiment trends, content performance, and growth.
• Manage and cultivate activity in the Community Hub.
• Collaborate with established guilds on various platforms and seamlessly integrate them into Soulbound.
• Develop vibrant Discord engagement loops through guilds, factions, weekly challenges, leaderboards, and rewards to deepen player connection.
• Curate a steady stream of user-generated content including fan art features, housing tours, fashion spotlights, and meme roundups.
• Lead a Content Creator Program offering early access and spotlight features to celebrate and empower community creators.
• Act as the essential bridge to the development team by feeding in player insights and feedback to help shape the future of Soulbound.
• Create a media training and vetting program for team members who are interested in having public profiles.
• Take charge of our social media channels and leverage powerful tools to schedule and share compelling content.
• Collaborate with talented content creators and streamers to craft captivating content, while actively championing their work across the community.

Requirements

• You've played a lot of MMOs. Not "I tried one once." You've been in a guild. You understand housing culture, cosmetic fashion, endgame loops, and what makes people stay. You can name 5 MMOs and say what each does well.
• You've managed a Discord community of 5000+ members. You've moderated, run events, set up bots, and dealt with drama at 2am.
• You've managed a video game community, and ideally, you've been part of the game launch.
• You understand meme culture, your posts sound like a real person, not a brand account.
• You're a self-starter. You see a Reddit thread about our genre and respond without being told.
• You have thick skin. MMO communities can be brutal, you engage productively, not defensively and have media training.
• You'll play the game, a lot.

Bonus Points

• Worked on a game launch before (or been deeply involved as a community member/guild leader/fan site runner)
• Existing gaming social media presence (even small)
• You can make short-form video. Clip gameplay, turn it into a TikTok or Reel with CapCut/Premiere/DaVinci.
• Speak more than English
• Experience with influencer platforms
• Pixel art or cozy gaming community experience

Benefits

• Type: Full-time, contract (with view to permanent)
• Location: Remote (UK timezone preferred, EU/NA overlap required)
• Hours: Flexible, but expect some evening/weekend presence. Community doesn't sleep 9-5.
• Compensation: competitive
• Join a small, passionate indie team of 20+. No layers of bureaucracy. Your ideas get heard. Your work gets seen.