Resident Experience Advisor

Salary

£11,000 (£27,500 FTE)

Contractual hours

Basis

Part Time

Region

Sites - Greater London & South

Package

25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension – matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts Discounts & Offers

Job category/type

Operations

Date posted

19/05/2026

Job reference

R00599

Resident Experience Advisor

This role is for 16 hours on a 6 month fixed term contract Doing the right thing, even when nobody’s watching? It’s an iQ thing.

iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.

Sound like your cup of tea? Here’s a bit about the role…

About the role

As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.

You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.

What you’ll be doing

• Being a warm, professional presence at reception and handling resident enquiries
• Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
• Managing parcel deliveries, car parking requests and general site administrative tasks
• Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
• Helping plan and deliver resident events and engagement activities
• Completing standards walks, inspections and building safety and compliance checks
• Reaching out proactively to residents in rent arrears and providing the relevant support
• Going the extra mile to create a warm, inclusive, and memorable resident experience

What makes a great iQer?

We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly.

Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.

Working hours

Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle.

You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.

What you'll get

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.

Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.

Ready to feel like you've got the best job ever? Apply today!