Alpha Data Operations Lead, Managing Director

Overview

As Alpha Data Operations (MD), you are accountable for the global strategy, operating model, performance, and control environment for Alpha Data Operations. You will set the vision and standards for data integrity, production readiness, and service delivery across regions, clients, and the end-to-end Alpha ecosystem. As the team's strategic lead and final escalation point, you will provide independent judgement on material data, operational, client, and regulatory risk, ensuring resilient outcomes and sustained client confidence. You will lead a global organisation and partner with senior leaders across Alpha Data Services product, other Operations groups, Technology, Risk, Compliance, and external providers to drive consistent execution, transformation, and enterprise-wide accountability. You will act as internal and external c-suite point of escalation and relationship management regarding the ADO operational delivery.

Responsibilities

Client Excellence & Strategy

• Define and execute the global Alpha Data Operations strategy, translating AOIA and Alpha priorities into a scalable operating model, clear accountabilities, and measurable outcomes across regions and client segments.
• Own global service performance and data readiness outcomes, ensuring consistent, accurate, and timely delivery for CRIMS trading, client reporting, regulatory reporting, and downstream operational processes.
• Act as executive sponsor and final escalation point for material client, data, asset servicing, and production issues, directing cross-functional resolution, remediation, and senior stakeholder communication.
• Establish trusted partnerships with senior client, Front Office, Product, Technology, and Operations leaders to anticipate demand, strengthen service resilience, and support growth and strategic change.
• Set global standards for client reporting, service governance, issue transparency, and executive-level performance reporting, including KPIs, board materials, trend analysis, and remediation oversight.
• Work across the end to end Alpha operations function to ensure a cohesive model with efficiency, clear roles and responsibilities and the elimination of duplication.
• Work with the ADS regarding service product, future product, operating model and measurement of delivery success and service standards etc.

Operational & Risk Excellence

• Own the global data governance and control framework for Alpha Data Operations, including Security Master governance, data validation, reconciliations, vendor-sourced data, sign-off standards, and end-to-end integrity controls.
• Provide executive accountability for the control environment, ensuring audit-ready documentation, evidence, risk acceptance, issue governance, and remediation are aligned with enterprise and regulatory expectations.
• Determine the response to material operational and data risks, applying judgement on severity, client impact, regulatory exposure, escalation, and investment priorities.
• Lead the global transformation roadmap, simplifying processes and advancing automation, AI-enabled capabilities, and strategic technology solutions to improve scale, efficiency, resilience, and control.
• Establish global performance, capacity, location, and vendor management disciplines that support sustainable service delivery and transparent decision-making.
• Build and lead a high-performing global leadership team, setting clear objectives and accountability while developing talent, succession plans, technical depth, and an inclusive culture.
• Serve as the recognised enterprise authority for Alpha Data Operations, influencing platform strategy, operating model decisions, investment priorities, and cross-functional standards across the Alpha ecosystem.

Requirements and Qualifications

• Extensive senior leadership experience within investment operations, data operations, asset servicing, or front-to-back investment platforms, with accountability for complex global services and data integrity at scale.
• Demonstrated success leading global, multi-location organisations and senior leadership teams through operating model change, transformation, and sustained performance improvement.
• Deep experience in regulated financial services, with executive accountability for operational risk, controls, audits, regulatory engagement, and material issue remediation.
• Strong understanding of front-to-back investment operations, including trading, IBOR, Security Master, data governance, reconciliations, client reporting, and downstream reporting platforms; CRIMS experience is advantageous.
• Proven ability to influence executive stakeholders, clients, and strategic partners, challenge constructively, and drive decisions across organisational boundaries.
• Commercial and strategic judgement, with the ability to balance client outcomes, risk, investment, capacity, and operational resilience.
• Bachelor’s degree in Finance, Accounting, Business, Economics, Mathematics, Technology, or a related discipline, or equivalent professional experience; advanced or relevant professional qualifications are advantageous.

About State Street

What we do . State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility . We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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