Resident Engagement Lead

Role : Resident Engagement Lead
Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working)
Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)
Contract : Temporary - 3 months initially, with potential to extend
Hours : 36 hours per week, Monday to Friday
Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required)
Hourly Rate: £24.81 PAYE / £32.45 per hour Umbrella

Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making.

Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice.

Key Duties:

• Act as the first point of contact for resident engagement across Housing Services.
• Lead the development, implementation and review of the Council's Resident Engagement Strategy.
• Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities.
• Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities.
• Build strong partnerships with residents, council services, voluntary organisations and external stakeholders.
• Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements.
• Identify organisational learning needs and support the development and delivery of training relating to resident engagement.
• Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.

Candidate Profile:

• Experience working within housing, local government or the wider public sector.
• Strong understanding of resident engagement principles and customer-focused service delivery.
• Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance).
• Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences.
• Experience managing multiple priorities and delivering projects to deadlines.
• Strong analytical skills with experience of reporting, performance monitoring and data management.
• Good IT skills, including Microsoft Office and housing or document management systems.

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting