Remote E-commerce Senior Account Manager

Job Description

Description\n

E-commerce Senior Account Manager

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday \n

About the Soar Group\n

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

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• Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
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• For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
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• Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.
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Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart\n

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• Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
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• Highest independent agency spend on Meta in 2025.
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• Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
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• Two production studios (London and Manchester)
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• Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
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We are looking for someone deeply embedded in the DTC/ecommerce world .

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You understand:

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• Performance creative
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• Paid social growth
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• E-commerce launch cycles
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• Creative testing velocity
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• Scaling consumer brands
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• Retention and revenue conversations
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• How fast-moving founders operate
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You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them.

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This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them.

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Client & Commercial Leadership:

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• Own senior relationships across larger, higher-impact accounts
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• Lead strategic client conversations, performance reviews and planning
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• Guide clients through launches, pivots and scale moments
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• Spot upsell, retention and growth opportunities
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Pod & People Management:

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• Line-manage Account Managers within your pod
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• Coach AMs on communication, organisation and client ownership
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• Raise delivery standards across accounts and workflows
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• Support hiring, onboarding and development of AMs
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Delivery & Quality Control:

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• Oversee UGC and creative workflows across the pod
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• Ensure launches are planned, resourced and executed cleanly
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• Act as escalation point for delivery or client risk
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• Maintain consistency across processes and client experience

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What you bring:

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• 4+ years’ experience in agency account management
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• Proven experience managing or mentoring Account Managers
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• Strong understanding of performance creative, UGC and launch cycles
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• Confidence running senior client conversations independently
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• Commercial awareness — retention, margin, and growth matter to you
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• Calm authority — clients and teams trust your judgment
  
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Who you are:

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• A true manager - you enjoy leading people, not just accounts
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• Standards-driven - you care about quality and consistency
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• Accountable - you own outcomes across your pod
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• Structured and decisive - you bring order and clarity
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• A role model - AMs learn by watching how you operate
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• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
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• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
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• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
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• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
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• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
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• Remote working with 1 day a month in London Head Office.
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