Administrator - Birmingham, Coventry & Solihull Operations

Administrator – Birmingham, Coventry and Solihull Operations Administration

Administrative 2B (12-month fixed term contract)

Publish date: 7 July 2026

Closing date: 21 July 2026 at 11.59pm

Salary: £26,403-£27,694 (£11,774-£12,350 pro rata)

Hours: 16.5 per week (three days at 5.5 hours per day – Monday and two days to be agreed)

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. ‘Our Strategy’ drives the people, professionalism and pride with which we serve our communities, making them safer, stronger and healthier.

We have a vacancy for an Administrator, with our Birmingham, Coventry and Solihull Operations Administration Team. You will undertake a variety of tasks in line with established procedures, delivering exceptional and professional administrative support. As part of a team you will report to the Operations Administration Supervisor.

With excellent communication skills - verbal and written - you will liaise with a variety of internal and external customers, and be able to explain processes and provide information as required. You will have experience of planning and organising meetings, taking notes, and producing concise, grammatically accurate minutes.

Computer literate, you will have experience of using a variety of software packages, including Microsoft Office 365 and Microsoft Teams, and be able to make the most of available technology to enhance productivity.

You should possess a positive attitude, flexible mindset, and a willingness to adapt as needed.

The post is based at Coventry Fire Station. This is where you will spend most of your time, with occasional travel required across the West Midlands for meetings and training. There is the option to work from home occasionally, depending on business needs.

Responsibilities

• respond to queries and service requests from both external and internal customers, in line with organisational policies and procedures, to provide effective administrative support

• monitor mailboxes and Teams Channels/Chats, and answer telephone calls promptly, to manage customer expectations and meet defined time and quality standards

• provide administrative support for meetings, including preparation, attendance, and post-meeting activities, to ensure smooth operation

• collate, analyse, interpret, and produce clear, accurate information using various organisational databases and systems (including Microsoft O365), to support informed decision-making

• produce accurate documents to support individuals and teams within the organisation

• monitor, maintain and distribute stock and consumables to ensure the efficient functioning of the organisation.

Experience and skills

• ability to communicate effectively, both verbally and in writing, with various audiences

• excellent customer service skills, adept at managing expectations and responding to queries efficiently

• high attention to detail, ensuring accuracy in response to enquiries and task completion

• ability to plan and meet deadlines, prioritising workload accordingly and working flexibly to meet organisational needs

• understanding of data protection requirements, with the ability to handle confidential and sensitive information appropriately

• proficient in using Microsoft Office applications, particularly O365.

Benefits

Enhanced family leave, including 52 weeks full paid maternity and adoption leave.

We offer a friendly working environment plus:

• flexible and agile working arrangements

• on-site free gym facilities

• free parking.

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

In addition, employees have access to:

• 24/7 Employee Assistance Programme

• wellbeing programmes

• ‘ blue light’ discounts across many retailers through partner schemes

• Sports and Welfare scheme (for a small fee) – with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

Send your CV and answer the questions, outlining previous experience, to outline your suitability for the role.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Lucy Millington by email at ***email_hidden*** .