Account Director

Account Director
London
Salary: Competitive, car allowance, private healthcare & flexible benefits

We're one of the UK's leading independent engineering and facilities services businesses, and we're looking for an Account Director to take full ownership of one of our most high-profile M&E services contracts. This isn't a typical FM contract. It's a flagship account where the standards, the visibility, and the expectations are all set unusually high. If you're the kind of leader who's drawn to a challenge precisely because the details are being kept close — this is worth a conversation.

The Role
You'll hold full accountability for service delivery, financial performance, and the client relationship on this contract. Leading resident and mobile teams, you'll drive operational excellence, ensure contractual compliance, and build the kind of customer partnership that opens doors to further opportunity.

This is a highly visible leadership role within our business. You'll shape the account's strategic direction, bring technical innovation to the table, and deliver a service that matches the calibre of the client.

Key Responsibilities

• Full ownership of financial performance — gross profit, WIP, and aged debt
• Ensure contract KPIs/SLAs are consistently achieved, with regular performance reviews
• Design and deliver a bespoke customer relationship programme that drives satisfaction and new opportunities
• Lead, coach, and develop your team, with a clear eye on succession planning
• Manage staffing levels and resourcing to match operational demand
• Oversee project works, drawing on wider business capability where needed
• Uphold rigorous health, safety, and compliance standards
• Champion innovation and continuous improvement across the account

What We're Looking For

• A proven Account Director or senior FM leader with large-scale, high-value contract experience
• A track record of exceptional customer service delivery
• Strong leadership — able to develop, inspire, and retain high-performing teams
• Commercial acumen, with a nose for spotting and developing new opportunities
• An M&E/FM background with solid technical grounding

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: 

• Car allowance
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.