We are currently recruiting for a Customer Service Supervisor role for our Client based in Trafford Park, Manchester.
Our client is an internationally recognised provider of innovative and sustainable battery storage solutions for automotive and industrial applications.
We are currently recruiting for a Customer Service Supervisor to lead, motivate, and develop a customer service team, ensuring the delivery of a high-quality and consistent service to customers. This role will oversee customer enquiries, order processing, team performance, and continuous improvement initiatives while acting as a key link between Customer Service, Sales, Operations, and other internal stakeholders.
Key Responsibilities
Team Leadership & Performance Management
• Lead, coach, and support the customer service team to achieve service levels and performance targets.
• Set clear expectations and conduct regular one-to-one meetings, performance reviews, and appraisals.
• Manage attendance, holidays, timekeeping, and adherence to company policies and procedures.
• Identify training needs and support the ongoing development of team members.
Customer Service Operations
• Oversee the day-to-day handling of customer enquiries, orders, complaints, and escalations.
• Act as the main escalation point for complex or high-risk customer issues.
• Ensure accurate and timely processing of customer orders, documentation, and system updates.
• Monitor workload distribution and ensure effective resourcing to meet business demands.
Quality, KPI Management & Continuous Improvement
• Monitor team performance against agreed KPIs, including response times, order accuracy, and customer satisfaction.
• Review customer feedback and identify trends and opportunities for improvement.
• Support the implementation of process improvements to enhance efficiency and service quality.
• Ensure compliance with internal procedures, audit requirements, and quality standards.
Stakeholder Management
• Build and maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments.
• Liaise directly with customers to resolve issues and manage expectations.
• Provide regular reports and updates to the Customer Service Manager.
Knowledge, Skills & Experience
Essential
• Previous experience within a customer service or service administration environment.
• Experience supervising, coaching, or leading a team.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• A customer-focused approach with strong problem-solving abilities.
Desirable
• Experience using CRM and/or ERP systems.
• KPI reporting and performance management experience.
• Experience within a manufacturing, service, or B2B environment.
About the role
Role is full time, permanent contract
Monday to Friday
Hybrid working (3 days office / 2 days home)
Offer
• Competitive salary depending on the experience
• Annual bonus
• Pension scheme
• Private health insurance
• Life insurance
• 25 days holiday plus bank holidays
If you are an experienced customer service professional with supervisory experience and a passion for delivering excellent customer service, we would love to hear from you.
Gap personnel - operating as an employment business.
Gap personnel are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
- £33k - £43k per annumEstimated...We are currently recruiting for a Customer Service Supervisor role for our Client based in Trafford Park, Manchester. Our client is an internationally recognised provider of innovative and sustainable battery storage solutions for automotive and industrial applications...SuggestedPermanentFull-timeHybrid workingOn-siteMonday to Friday
£40k - £45k per annum
...Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated...SuggestedPermanent£27k per annum
Community & Culture Coordinator Manchester (required) Office based Brand & Culture team Established company Salary - £27k pa Applicants must be eligible to work in the UK Aim Smarter sits at the centre of the promotional products industry, supporting thousands of independent...SuggestedOn-siteRemoteShift work1 day/week- £29k - £37k per annumEstimatedAre you someone who enjoys serving others and is passionate about seeing lives transformed? If so, this could be the ideal role for you. We're seeking for someone who cares deeply about people and shares a heart for Jesus to lead our Community Grocery in Partington. We’re looking...Suggested
- £30k - £39k per annumEstimated...Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact....SuggestedPermanentFull-timeFixed-term contractSummer workCasual workHybrid workingOn-siteShift work
- ...in Manchester, with offices in London and Varna (Bulgaria), and customers in 107 countries. We help over 35,000 organisations including LinkedIn... ...you can work when suits you ~10 paid sick days ~ Death in service, 4 times your annual salary ~ Employee Assistance Program (EAP...Odd jobFixed-term contractRemoteWork from homeFlexible hoursShift work
£65k - £85k per annum
Job Details Senior Manager – International Private Clients £65,000 to £85,000 + bonus + bens + car allowance This is a great new role for a CTA qualified with experience of dealing with HNW personal tax clients who are truly international and who have residence and domicile...PermanentPart-timeFlexible hours- £25k - £32k per annumEstimatedIf you love working with people, have a keen eye for detail, and want a job that really makes a difference to people’s lives, you could be who we are looking for.Millions of families are facing not knowing where the next meal is coming from, so Community Grocery is here to help...PermanentSummer work
£50k per annum
Recruitment Team Manager – ERP (UK, Europe & US Markets) Manchester (Hybrid) Are you an experienced recruitment leader with a background in the Tech sector? We're a thriving recruitment agency specializing in placing ERP professionals across the UK, Europe, and the United...Full-timeHybrid workingFlexible hours£50k per annum
Recruitment Team Manager – Artificial Intelligence (US Market Focus) Manchester (Hybrid) Are you an experienced recruitment leader with a background in the Tech sector? We're a thriving recruitment agency specializing in placing Artificial Intelligence professionals across...Full-timeHybrid workingFlexible hours£55k - £68k per annum
...Job Details Your new company Join one of the world's leading professional services firms, delivering assurance, tax, and advisory services to clients across the globe. As part of a global network and one of the Big 4 accounting firms in the UK, they combine deep local...Long-term contractPermanentOn-site- THE DETAILS: Job Title: HR and Recruitment Manager Department: HR, Operations Hub Reports to: Senior HR Manager Responsible for: No direct reports Hours : Full time, permanent Location: Manchester, Northern Quarter. We operate a Hybrid working policy...PermanentFull-timeFreelanceInternshipHybrid workingOn-siteProbationary periodFlexible hours
£200k per annum
...company-wide success This agency group works very closely with councils across the UK and offers a complete in-house recruitment service as they build care homes for councils and SEND schools this can also cover Outreach, Crisis intervention, childcare, specialist...PermanentTemporaryOn-siteImmediate start£50k per annum
Education Recruitment Director – Manchester Build Your Own Education Recruitment Business Without the Financial Risk Have you ever considered running your own education recruitment agency but been put off by the financial risk, lack of infrastructure or uncertainty...Long-term contractOn-site£60k per annum
The role is for an education recruitment manager to join an established teacher supply agency You will be working for a leading agency that supplies teachers and support staff to schools across the UK from their office in London There is a young, forward-thinking,...Shorter hoursHybrid workingOn-siteWork from home- £54k - £71k per annumEstimated...• be an experienced recruiter – with a minimum of two / three years post training • have experience in recruiting for professional services clients (ideally accounting or law firms) • mainly have dealt with permanent recruitment and not just the temp market • be happy to...Long-term contractPermanentTemporaryPart-timeOn-siteWork from homeFlexible hours
£70k per annum
Recruitment Business Launch Director Children’s Social Care Recruitment Location: Manchester / Hybrid Salary: £50,000 – £75,000 basic salary + bonus An established Manchester-based training provider is launching a fully funded, standalone recruitment business...Long-term contractHybrid workingOn-siteRemote£40k per annum
This position is working for a Social care Recruitment agency based in Manchester This is an established agency working specifically within the Social care sector. Ideally, this role is for an experienced manager or Senior consultant looking for a Branch Manager opportunity...TemporaryFlexible hours£28k per annum
...team. See our commitments here . The Supervisor Mission: You are a true brand... ...leading by example and delivering 5 star customer experience through our experiential retail... ...Effectively manage stock and work closely with the services team to ensure all policies and processes...Full-timeFlexible hours- £35k - £46k per annumEstimated...ambition and expertise to create excellent customer experiences. Be among the first to bring... ...-made for you! HUGO BOSS UK Ltd | Supervisor | Manchester Airport What you can expect... ...tireless drive to deliver excellent customer service. Supervise, assist and motivate team...Long-term contractTemporaryFlexible hours
Hugo Boss
Manchestera month ago £28.5k per annum
...Residence Supervisor, Manchester, Circle Square Salary : £28,500 plus bonus Contract: Permanent, 42.5 hours per week Working... ...The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the...Long-term contractPermanentFlexible hoursShift workRotating shiftsEarly shift- £28k - £37k per annumEstimated...| For Equality | For Kindness | For Freedom | For Unity Against Racism WE NEED YOU TO: Consistently deliver exceptional customer service Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the...Full-time
- ...built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour... ...to help them explore, experiment, and enjoy our brands. Supervisor Overview The Supervisor's main responsibility is to assist the...Fixed-term contractFlexible hours
£15.58 per hour
...looking for enthusiastic, passionate and attentive Hospitality Supervisor's to work at events across Manchester and the Northwest England... ...our team, your responsibilities will include: Overseeing the service , ensuring staff are acting with speed, efficiency, and quality...Hourly payWeekly pay£25.8k - £27.32k per annum
...motivated and collaborative individual to join our team as a House Services Supervisor . This role offers an exciting opportunity to support the... ...standards of cleaning, hygiene, facilities management and customer service across campus, working within a dynamic and inclusive...PermanentPart-timeHybrid workingFlexible hoursNight shift£48k - £50k per annum
...Build Recruitment is proud to be representing their client, a leading building solutions company on the lookout for a Gas Supervisor to work in Manchester For the successful Gas Supervisor our client offering: ~£48,000 Per Anum ~ Core Hours: Mon-Fri 8am – 4:30...PermanentFull-timeMonday to FridayRotating shifts- ...Night Supervisor £28,520.92 per annum/£13.71 per hour, 40 hours per week (5 days) Do you have strong background in a branded hotel working... ...Night Audit. With knowledge of the Hotel’s products and services you can dealing with all guest’s requests. This maybe...Hourly pay40 hours/weekApprenticeshipShift workNight shift
- ...life, providing the best products to our customers – both old and new. We are committed to building... .... We are currently searching for a Supervisor to join the team. The purpose of this... ...floor in terms of sales and customer service, this role includes training and...40 hours/weekOn-site
£15 per hour
...Hospitality Supervisor Greater Manchester £15.00 per hour We are looking for experienced... ...house and hospitality teams • Leading service during busy events and match days •... ...to-day operation • Ensuring exceptional customer service standards are maintained • Assisting...Hourly payWeekend workAfternoon shift£50k per annum
This is an opportunity that will lead to you part owning your own Recruitment agency as a Company Director. This will be achieved with the backing from a reputable financial investment group that specialises in recruitment start-ups. The group currently has 40 established...On-site
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
- customer service team leader Manchester
- customer service supervisor Manchester
- customer service coordinator Manchester
- customer success lead Manchester
- customer service professional Manchester
- banking customer service Manchester
- customer service home office Manchester
- customer support team lead Manchester
- insurance customer service work from home Manchester
- sales and customer support Manchester