Family Liaison/ Pupil Administrator

We work smarter so that you can enjoy the things that matter outside of work!

Job Title:      Family Liaison & Student Administrator

Location:      Castle Garden School, Pewley Hill, Guildford, GU1 3SQ

Salary:          £28,000 per annum (not pro rata)

Hours:          37.5 hours per week | Monday – Friday

Contract:      Permanent, Term Time only

Start date:    December 2026

About the Role

We are looking for a caring, proactive and highly organised Family Liaison & Student Administrator to join our dedicated team. This rewarding and varied role combines family engagement, student support and administration, providing an opportunity to make a real difference to the lives of students and their families.

Working closely with the Headteacher, Senior Leadership Team and external agencies, you will act as a trusted point of contact for families, helping to identify needs, coordinate support and promote positive engagement with education. You will play a key role in strengthening relationships between home and school, supporting student wellbeing, improving attendance and ensuring families can access the guidance and services they need.

Alongside family liaison responsibilities, you will provide essential administrative support relating to student records, attendance, transport arrangements and safeguarding processes. Through building positive partnerships and coordinating effective support strategies, you will help create positive outcomes for students while contributing to a safe, inclusive and nurturing school environment.

What you will be ding

Building positive, professional relationships with students, families and carers.

Acting as a key contact for families who require additional support and guidance.

Liaising with external agencies including Social Care, Early Help, Housing, Health Services and other professionals.

Completing referrals, attending multi-agency meetings and carrying out home visits when required.

Supporting attendance initiatives and helping to remove barriers to learning and engagement.

Managing student transport arrangements and maintaining accurate student records.

Supporting safeguarding systems and acting as Deputy Designated Safeguarding Lead (training provided where required).

Promoting student wellbeing, inclusion, independence and positive behaviour across the school.

Supporting the implementation and review of student support plans and interventions.

Maintaining confidential records and ensuring compliance with safeguarding and data protection requirements.

What We’re Looking For

Experience working with children, young people and families, ideally within an education, care or support setting.

Builds strong relationships and communicates effectively with a wide range of people.

Is compassionate, resilient and able to support families through challenging circumstances.

Has excellent organisational, administrative and record-keeping skills.

Can work effectively with external agencies and multi-disciplinary professionals.

Understands safeguarding responsibilities and child protection practices.

Is committed to improving outcomes, attendance and wellbeing for students.

Holds a full UK driving licence and is willing to undertake home visits where required.

About Us

Castle Garden School is a brand-new independent specialist school for students with autism between 5 - 11 years of age.

Castle Garden School strives to provide effective, specialist education and support to autistic students and their families, which will allow students to achieve their full potential in education and life. Located in the town centre of Guildford, the school provides primary education and offers a unique mix of education and support to students within a wide spectrum of needs and abilities. Personalised teaching and learning in an autism specific environment allows students’ individual needs to be addressed completely and their capabilities fully realised.

At Outcomes First Schools, we provide specialist education for learners who need a deeper level of understanding, expertise and support than mainstream education can typically offer. We support students with a wide range of complex, co-occurring and neurodivergent needs, including autism, ADHD, SEMH, speech and communication needs, dyslexia and experiences of trauma or adversity.

We are proud to be a part of OFG Education who in 2025 were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place students and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of students and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

Life Assurance

Pension scheme with options to increase contributions

“Your Wellbeing Matters” – mental health support and physical health checks

Flexible Benefits Platform (Vista), including:

Health, wellbeing and insurance benefits

Hundreds of UK and international discounts

Cycle to Work Scheme & Electric Car Purchase Scheme

Critical illness cover

Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

OFG Education is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, OFG Education does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

#1