Technical Support Engineer

Enably is hiring on behalf of a growing B2B software business looking for a  Technical Support Engineer to join its customer-facing team.

About the opportunity

This is a hands-on role combining customer onboarding, technical troubleshooting, and second-line support. You’ll help customers get set up properly, solve more complex issues, and make sure they always know what is happening and what comes next.

The team is small enough for your work to be visible and your input to matter. You’ll get real ownership, broad technical exposure, and the chance to make a noticeable impact.

Why this role matters

A strong product still needs strong onboarding and support behind it.

You’ll sit at the point where customers, product, and technology meet, helping new customers get off to a good start and making sure technical issues are handled clearly and properly.

This is not a high-volume ticket-closing role. You’ll investigate issues, work across third-party systems, and take problems through to resolution.

What you’ll be doing

• Supporting customers through technical onboarding
• Troubleshooting DNS, connectivity, and integration issues
• Helping with migrations to Stripe
• Comparing data to identify inconsistencies
• Acting as second-line support for more technical queries
• Learning and supporting integrated access-control systems
• Keeping customers informed and documenting progress clearly
• Spotting recurring issues and sharing useful feedback with the wider team

What they’re looking for

You’ll likely be a strong fit if you have:

• 2 to 4 years of relevant experience
• Strong technical troubleshooting skills
• Excellent written and verbal communication
• Good organisation, follow-up, and time management
• Experience working with DNS
• Confidence analysing data to investigate issues
• The ability to learn new software and systems quickly
• A practical, customer-focused approach

Nice to have

• Experience with Stripe or another payments platform
• Knowledge of Cloudflare or similar services
• Experience writing SQL queries
• A basic understanding of Ruby or another programming language

What matters most

We’re looking for someone who takes ownership, communicates proactively, and enjoys solving problems properly.

You’ll need to be technically curious, well organised, and comfortable explaining complex issues in a clear and human way.

Why this is a strong opportunity

You’ll work directly with customers and gain exposure to payments, integrations, DNS, connectivity, data, and web technologies.

Because the team is small, you won’t be hidden behind layers of process. Your work will be noticed, your input will count, and you’ll have the chance to build real depth in both the product and the problems it solves.

Working pattern

• Monday to Friday 40 hours per week
• Flexible working hours outside of core collaboration hours

What’s on offer

• Competitive base salary and equity
• Equipment and work-from-home budget
• Learning and development budget
• Private health insurance
• Company pension
• 35 days paid annual leave

Next steps

Applications will be reviewed on a rolling basis, with the business hoping to appoint as soon as possible.

Equal opportunities

Enably is committed to fair and inclusive hiring, and we work with clients who share that commitment. We welcome applications from suitably qualified candidates from all backgrounds.

Please let us know if you require any reasonable adjustments during the recruitment process.