Diary Coordinator

Position: Diary Coordinator

Location: Chaplin Road Care Centre, Sudbury

Job Type: Full-Time, permanent

Salary: £32,749.00 per annum

We’re looking for an organised and proactive individual to join our team at Chaplin Road Care Centre as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.

Based at our Care Centre in Sudbury , you’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.

Why This Role Matters

At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.

The Role

This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.

Key Responsibilities

• Create and manage rota schedules for fleet and personnel based on funeral volumes
• Oversee logistics for removals, funeral bookings, and transportation of the deceased
• Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
• Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
• Maintain high standards in Health and Safety compliance across all working practices
• Support out-of-hours duties as required

About You

We’re looking for someone who:

• Is goal-oriented and committed to delivering results under pressure
• Communicates clearly, confidently, and compassionately
• Can think critically and solve operational problems efficiently
• Has strong organisational skills and attention to detail
• Works well independently and as part of a team
• Is comfortable with digital tools and willing to learn new systems
• Is flexible and responsive to the changing needs of the service
• Understands the importance of empathy in emotionally sensitive situations

What We Offer

• A meaningful career supporting families in difficult times
• Full training and opportunities for career development
• 30 – 33 days annual leave, inclusive of bank holidays
• Company pension, life assurance, and employee assistance programme
• Uniform and all necessary equipment provided
• Annual company bonus

We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We’re regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.