Racing Services Administrator Apprentice

Summary

To provide administrative support to the Racing Services Team, undertaking various duties while liaising with both internal and external stakeholders.

Wage

£17,293 a year

Training course

Business administrator (level 3)

Hours

35 hours per week, exact working days and hours TBC

35 hours a week

Start date

Friday 19 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Racing Services Team sits within the Sport Department and helps administer the rules of sailboat racing in the UK. The team answers queries on the rules, decides appeals against the decisions of protest committees, and trains volunteer race officials.

Within the Racing Services Team also sits Technical, which is responsible for issuing certificates for national and international racing dinghies whilst also administering handicapping systems to allow boats on different types to race against each other.

The successful candidate will provide administrative support to the Racing Services Team on a range of tasks and responsibilities.

Main Responsibilities:

• Provide administrative support to the Racing Services Team on tasks as required
• Answer general enquiries and requests for information and advice, referring to colleagues or volunteers as required
• Process payments and issue documentation for the different services offered
• Issue reminders to race officials falling due for renewal
• Process applications and requests in accordance with RYA policies and procedures
• Maintain the database to ensure relevant records are kept up to date
• Work with colleagues to help organise courses, conferences and meetings
• Support course attendees through the booking process
• Issue documentation to attendees as requested by course instructors, committee chairs and colleagues
• Prepare meeting agendas and minutes as required by the Technical Manager

This list is not exhaustive and additional duties commensurate with the role may be required.

Where you'll work

RYA House
Southampton
SO31 4YA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills