Customer Care Manager

Customer Care Manager

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you.

Rated Outstanding, we take pride in our work and we’re looking for a caring and dedicated person to join our Westminster, Kensington & Chelsea Team as a Customer Care Manager, to help us set the standard.

As a Customer Care Manager, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong. 

Responsibilities

Benefits

• £30,000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Plus your Birthday day off
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training up to NVQ Level 5
• EAP support with YuLife
• Travel expenses

As a Customer Care Manager, your key responsibilities will include:

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer’s needs and preferences
• Make sure our services respect customers’ choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package
• Guiding and supporting Care Experts
• Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

Requirements

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed (additional pay)

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.