Casual Conference Server - JW Marriott Grosvenor House

With over 90 years in luxury hospitality and the very first hotel on Park Lane, join our JW Marriott Grosvenor House family and be a part of a special team who are passionate about delivering large, prestigious events and creating exceptional memories for both guests and associates.  

Since 1929, The Great Room and The Ball Room has welcomed royalty, presidents, actors and musicians for the most exclusive and lavish events of the London scene. The Great Room is one of Europe's largest and most impressive event spaces with a capacity of 2,000 guests to dine banquet style, the Great Room has always been the jewel in Grosvenor House’s crown. 

This role would require you to support with conference service whilst demonstrating exemplary customer service, always remaining approachable and professional. Basic tasks include the following: 

• Taking food from the kitchen and serving these to our guests whilst adhering to standards. 
• Being aware of dietary and allergens. 
• Clearing used cutlery and crockery and returning this to the kitchen. 
• Proactively offering support and assisting guests when required. 

There will also be opportunities to support in other capacities throughout the Conference and Banqueting department, including conference support, Green Room support, hostess-ing, attending the door and attending to the cloakroom.  

Candidates should demonstrate the below characteristics:

• Personable and friendly demeanour 
• Professional  
• Ability to work as part of a team 
• Efficient 
• Punctual and reliable 
• Strong communications skills

Although there are exceptions, most conference shifts take place during the day and are typically 8-10  hours duration however flexibility is required regarding work evenings. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.