Starting mid September, Emilia Wickstead is looking for a temporary recruit with e-commerce and customer care experience to cover for 6–8 weeks in Kensal Rise, London.
The E-Commerce & Customer Care Coordinator will be the primary contact for customer inquiries, coordinating the returns and refund process, and supporting day-to-day website operations on Shopify.
Key Responsibilities of the E-Commerce & Customer Care Coordinator:
- Respond to customer inquiries via email and Gorgias with professionalism and clarity
- Coordinate returns process: tracking, refunds, warehouse coordination across multiple locations
- Process customer refunds and maintain accurate records
- Support Shopify storefront operations: product uploads, pricing updates, collection management
- Use data tools (Excel, Shopify reporting, SWAP) to track orders and returns
- Coordinate with warehouse and shipping teams on returns logistics
- Maintain organised records and documentation
What Emilia Wickstead is looking for…
Required:
- Customer care experience, including email support and order management.
- Solid Shopify experience, i.e. comfortable navigating the backend.
- Proficiency with Excel, including data entry and basic reporting
- E-commerce operations experience, including orders, returns and logistics
- Strong communication skills and attention to detail
- Ability to work independently and manage multiple priorities
Nice to Have:
- Fashion or luxury retail background
- Familiarity with AfterShip, SWAP, ShipStation, or similar tools
- Knowledge of DHL or international shipping
Key Details
- Duration: 6-8 weeks (mid-September to November)
- Type: Temporary, full-time cover
- Onboarding: 1-2 weeks shadowing before solo responsibilities
Application
Apply with a CV and a cover letter outlining your suitability and interest.
Please apply only if you have the required experience and are available for the dates specified.
If you do not hear back from us within 2 weeks of application, unfortunately you have been unsuccessful.
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the E-Commerce & Customer Care Coordinator in North West London vacancy
- £33k - £44k per annumEstimated...a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership... ...people because of timing. About the role The InLife Coordinator at Splend is a face-to-face position that plays a crucial role...SuggestedFull-time
- £25k - £33k per annumEstimated...and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean,... ...We are looking for an experienced Export Customer Service Coordinator to join our Freight Management team in Hounslow. This role plays...SuggestedFull-time
- £26k - £35k per annumEstimated...and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean,... ...We are looking for an enthusiastic Import Customer Service Coordinator with a passion for customer service to join our growing Air Operations...SuggestedFull-time
£30k per annum
...Customer Care Manager Location: Westminster, Kensington & Chelsea £30,000 | Expert training | DBS | Birthday day off Bluebird Care – Where passion becomes expertise We’re the best at what we do and it’s all thanks to talented people like you. Rated Outstanding...Suggested- ...accessible, desirable, and unmistakably BYD. About the Role The Customer Experience Executive will play a key role in supporting the... ...renewal. Build effective working relationships with Customer Care, Sales, Aftersales, Technical, Training and Field teams. Manage...SuggestedRemote
£24k - £27k per annum
...team looking to build something to change care in the UK. Company Pension Scheme.... ...Coffee & Cake days is recruiting for a Care Coordinator in North Kensington to join our growing team... .... Care assistants are matched to customers based on the level and type of care they...Long-term contractFull-timeFixed-term contractOn-siteFlexible hoursRotating shifts£29.62k per annum
...What you’ll do The Care Coordinator plays a key role in ensuring the highest quality care services by managing care workers. Responsibilities... ...feedback on CCH Connect to inspire and motivate others. Customer Engagement: · Carry out “Voice of the Customer” surveys to gather...Rotating shifts£65.83k per annum
...Job Description Contact Centre Manager - Housing A fantastic opportunity to lead a multi-channel customer contact operation for a housing organisation, shaping a digital-first tenancy service and improving customer outcomes. If you’ve also worked in the following roles...Full-timeFixed-term contractInterimNo agencyHybrid workingOn-siteMonday to FridayFlexible hoursShift work3 days/week£33k - £39k per annum
...DOE) Here's what you'll be doing: Manage a portfolio of B2B clients across diverse sectors, including media, marketing, data, e-commerce, tech, creative, and design. Develop and implement strategic PR campaigns to achieve client objectives. Secure high-quality media...PermanentHybrid workingFlexible hours- £49k - £65k per annumEstimated...are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives. Key responsibilities Your key responsibilities as an Aftersales Manager will be to: ~Lead and...Full-time
£45.95k - £54.25k per annum
Job summary A great opportunity exists with a vacancy arising for the role of Care Coordinator in The Richmond Integrated Recovery Hub the We are open to applications from Community Psychiatric Nurses - tailored to clozapine and Depot administration. The service offers support...Part-timeFlexible hours£33.27k per annum
...What you’ll do The role of the Care Manager is to support the Branches and Branch... ...all functions including: Rosters and care coordination, care in the community, compliance, audit... ...appropriate assessments relating to new and old customers · Planning and implementing...On-siteRotating shifts£27.13k per annum
...completed training | £28,814 Trainer Monday to Friday 08.30 - 16.30 | Occasional evening or weekend sessions may be required to meet customer needs. Own vehicle required | Mileage paid Are you passionate about helping others and looking for a rewarding career where you...PermanentTraineeshipMonday to FridayAfternoon shift- £30k - £38k per annumEstimated...role, preferably in a hospitality or airport environment. Expertise in training staff on cleaning procedures, safety protocols, and customer service standards to enhance team performance. Proficient in managing cleaning supplies and equipment inventory, including...Full-timeShift work
DO & CO Airline Catering
Hounslow, Greater London3 days ago £13 per hour
...Hampshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting...5 days/weekFlexible hoursShift work£18.16 per hour
...achieved. The role will work closely with centre management, Brand Partners, contractors and other operational departments to ensure the customer experience remains exceptional, particularly during major trading periods, Wembley Stadium events, and centre-led marketing...Hourly payFull-timeSeasonalOn-siteImmediate startFlexible hoursShift workRotating shifts- £67k - £90k per annumEstimated...organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements. This is a freelance contractor opportunity for someone who thrives in...Long-term contractFreelanceRemote
£36k - £40k per annum
...Do you want to work for one of the leading domiciliary care providers in the UK? Are you a driven and passionate Care Manager who wants... ...Standards. Being the initial point of contact with new and existing customers, local authorities, and outside agencies. Support business...On-site£53k - £60.8k per annum
...Behavioural Difficulties (EBD). You will have full responsibility for the day-to-day management of the home, ensuring high standards of care, safeguarding, and regulatory compliance while developing a stable, motivated staff team. Key Responsibilities Lead and manage...£42k - £45k per annum
...London, South East, England £42000 - £45000 per annum Expiry date: 08 Dec 2026 Start date: 09 Sep 2026 Community Registered Care Manager – Domiciliary Care (New Branch) Location: Uxbridge, West London Salary: £42,000 – £45,000 per annum (dependent on...PermanentFull-timeTemporaryProbationary period£50k - £67k per annum
...Children’s EBD Home - Romford Area- Up to £67,000 per annum ( Plus Profit Shares ) - Full-time With over a decade of service in social care, This Specialist Children’s Home provides experienced, tailored support for children and young people with emotional and/or behavioural...Full-timeCasual workFlexible hours£75k per annum
...Home Manager An outstanding new job opportunity has arisen for an experienced Clinical Service Manager to work in an exceptional care home based in the Camden, London area. You will be working for one of UK's leading healthcare providers This is a fantastic care home...PermanentFull-time£32.55 per hour
Adults Social Worker / Care Manager – Learning Disabilities, Westminster City Council Rate: £32.55 per hour (Umbrella) Contract Type: Temporary Working Pattern: Office-based 3 days per week minimum About the Role Westminster City Council is seeking a skilled and compassionate...Hourly payFull-timeTemporaryOn-site- £47k - £62k per annumEstimated...experienced team of Social Workers to deliver exceptional support to foster families and ensure the safety and wellbeing of children in care. What will your responsibilities be? In this role, you will: Strategic Leadership: Direct the day‑to‑day operations of the...Rotating shifts
£55.01k - £65k per annum
Company: FRONTIER CONSULTING Job Type: Permanent, Full Time Salary: £55010 - £65000/annumPermanentFull-time- £43k - £57k per annumEstimated.... You will hold overall responsibility for the day-to-day management of the home, ensuring high-quality, therapeutic and child-centred care for children and young people with complex needs and experiences of trauma. You will provide strong, visible leadership to the staff...Rotating shifts
£65k - £80k per annum
Company: LEADERS IN CARE Job Type: Permanent, Full Time Salary: £65000 - £80000/annumPermanentFull-time£42k - £45k per annum
...Job Title: Registered Care Manager Location: Northwood, Ruislip & Uxbridge Contract: Full-Time Salary: £42,000 - £45,... ...previous care experience in roles such as care home manager, care coordinator, deputy manager, field care supervisor, and care manager We’re...Full-time£55.12k - £64.12k per annum
...s residential home based in the Camden area in London. You will join a provider with a strong reputation for delivering high-quality care and achieving positive outcomes for children and young people This is a fantastic care provider dedicated to supporting children and...40 hours/weekPermanentFull-timeProbationary period£55.12k - £68.32k per annum
...two children’s homes based in the Camden area in London. You will join a provider with a strong reputation for delivering high-quality care and achieving positive outcomes for children and young people This is a fantastic care provider dedicated to supporting children and...40 hours/weekPermanentFull-timeProbationary period1 day/week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to E-Commerce & Customer Care Coordinator. Be the first to apply!
Related searches
- based care manager North West London
- health care coordinator North West London
- hospital care manager North West London
- care services manager North West London
- social and care services manager North West London
- care coordinator North West London
- head of care North West London
- social and community services manager North West London
- social care team manager North West London
- social care manager North West London