Vehicle Damage and Insurance Administration Apprentice

Summary

Our Accident and Risk Management Team are critical to the processing of incidents. Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high-quality vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

The Accident & Risk Management Team works Monday to Friday, shifts are between 08:00-18:00 and will be confirmed once employed.

40 hours a week

Start date

Tuesday 15 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our Accident and Risk Management Team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities:

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling of new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you.
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalate all disputes not resolved to facilitate a timely resolution

Where you'll work

48-56 Old Wareham Road
Poole
Dorset
BH12 4QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard Fskills Level 2 in English and maths as required BPC Grow for Apprentices programme

Requirements

Essential qualifications

GCSE in:

4 subjects including English and Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Problem solving skills
• Team working

Other requirements

You will also have to apply to the Bournemouth and Poole College and attend an academic interview.