Business Administration Apprentice (Curriculum support)

Summary

The successful candidate will be undertaking data processing tasks and support including supporting students and apprentices within the Engineering and Service Sector department, dealing with general enquiries, monitoring and reporting attendance and assisting with curriculum initiatives in the area.

Wage

£15,547 a year

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 08:30 - 17:00. Friday, 08:30 - 16:30.

37 hours a week

Start date

Monday 31 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Working as part of a team your focus will be the maintenance and production of accurate and timely information
• Provide administrative support to the team to a high standard of accuracy and presentation, to include producing general correspondence and reports, and the execution of general office duties
• Work effectively together with work-based and class-based colleagues as one team, respecting and valuing each other to deliver outstanding services to students and apprentices
• Support managers and directors in accurate record keeping for students, apprentices and staff teams
• Arrange room and IT resource bookings for meetings, events and other activities within the directorate, using central systems and process to record usage
• Provide support for the setup and start of Apprenticeship and Commercial courses within the directorate, ensuring that students and apprentices receive excellent customer service during their time on-programme
• Support marketing activity and provide support for the setup and promotion of directorate events, student-led activities and stakeholder events as required
• Provide a central point of contact for students and apprentices studying within the directorate, ensuring that messages to staff are effectively communicated, concerns are acted upon and that complaints are managed in-line with college processes
• Produce letters, reports, minutes and other correspondence using a range of software, to a high standard of accuracy and presentation

Where you'll work

15-21 Royal Scot Road
Pride Park
Derby
DE24 8AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESTERFIELD COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

Other requirements

An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Services.