Credit & Collections Associate

Job description

Credit & Collections Associate
Location: Northern Ireland
Contract: Permanent, Full Time
The Role
We are currently recruiting for a Credit & Collections Associate to join a busy Finance Shared Services team.
This is an excellent opportunity for an experienced credit control or accounts receivable professional to join an established organisation and develop their career within a fast-paced finance environment.
Key Responsibilities

• Complete customer credit checks and accurately record outcomes.
• Monitor customer accounts and manage overdue balances.
• Investigate and resolve customer queries and invoice disputes to support timely payment.
• Contact customers regarding outstanding debt and agree appropriate repayment arrangements.
• Escalate accounts where necessary in line with internal procedures.
• Process and post daily cash receipts, ensuring financial records remain accurate.
• Respond professionally to customer account queries and provide appropriate payment guidance.
• Maintain accurate customer and financial information across internal systems.
• Manage correspondence and general administrative tasks relating to credit and collections.
• Prepare regular reports and provide relevant account information when required.
• Manage workload effectively while meeting agreed performance targets and service levels.
• Work collaboratively with colleagues across the wider finance function.
• Contribute positively to an inclusive and professional team environment.
• Follow company policies, procedures and relevant regulatory requirements.
• Maintain a strong focus on quality, compliance and safe working practices.
• Take part in ongoing training and professional development.

About You
Essential Criteria

• Previous experience in Accounts Receivable, Credit Control, Sales Ledger, Collections or a similar finance role.
• Experience managing customer accounts and dealing with outstanding balances or overdue debt.
• Confident and professional communication skills, particularly when dealing with customers regarding payments.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Strong attention to detail and the ability to maintain accurate financial records.
• Ability to manage competing priorities and work effectively in a high-volume environment.

Desirable

• Experience working within a high-volume ledger or transactional finance environment.
• Previous experience using finance, ERP or accounting systems.
• Experience handling customer disputes and negotiating repayment arrangements.

What's on Offer

• 34 days' annual leave, including bank holidays.
• Additional birthday day off.
• Long-service/anniversary holiday benefits.
• Enhanced maternity and paternity benefits.
• Cycle to Work scheme.
• Life Assurance.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Employee reward and recognition benefits.

The Opportunity
This is an opportunity to build a long-term career within a supportive finance environment, gaining further experience across credit control, accounts receivable and customer account management.
If you have previous experience in credit control, accounts receivable, sales ledger or collections and are looking for your next career opportunity, we would be keen to hear from you.