Summary
Our service is primarily based in Epsom, with additional homes in Guildford and Crawley. We are a busy and friendly team who provide strong customer satisfaction in everything we do. It is a rewarding environment where teamwork and making a positive difference for our residents are at the heart of what we do.
- Wage
£30,712 a year
- Training course
- Customer service specialist (level 3)
- Hours
- Monday- Friday
Shifts to be confirmed
40 hours per week
40 hours a week
- Start date
Saturday 12 September 2026
- Duration
1 year 3 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To schedule jobs for Operatives to ensure that a suitably qualified Operative is scheduled to every repair or inspection
- To undertake such follow up work as required on behalf of the Operative by procedure or instruction to ensure a satisfactory conclusion to the appointment
- Be dedicated to ensuring that the organisations customers receive an excellent standard of service
Where you'll work
Monson House
Monson Way
Tunbridge Wells
TN1 1LQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PEABODY TRUST
Training course
Customer service specialist (level 3)
What you'll learn
Course contents- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Peabody Main Office London SE1 7JB- for workshops once a month
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Patience
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Apprentice Customer Service Officer, Repairs in Tunbridge Wells, Kent vacancy
£16.64k per annum
...increase depending on your age National Minimum Wage rate for apprentices Training course Engineering... ...engineering supervisor by assisting in the installation, maintenance, and repair of electrical and mechanical plant equipment This role...Apprenticeship40 hours/weekMonday to Friday1 day/week£18.04k per annum
...a full-time wage. Duties include booking customers in for eye tests, pre-screening, recommending... ...about providing great customer service and would like to pursue a career in optics... ...authority Follow remake procedures Follow repair procedures Recognise and resolve...Apprenticeship40 hours/weekFull-timeRemote£8.65 - £11.05 per hour
...communicator – as that’s what excellent service is all about. In addition to having great... ...for delivering friendly, efficient, and customer‑focused service, consistently earning strong... ...and at the end of the 15-18 months as an apprentice, you’ll be a fully-fledged Optical...Apprenticeship40 hours/weekFull-timeFixed-term contractImmediate start£17.16k per annum
...Engineering, where you will service, commission, and maintain systems... ...hands-on with servicing and repairing fire and security equipment... ...example, internal and external customers, colleagues, and managers... ...alongside fellow Johnson Controls apprentices Engage in block release...Apprenticeship£24.79k per annum
...Summary As one of our Horticulture Apprentices, you’ll be part of our horticulture teams, helping to look after one of our 224 Historic... ...landscape materials using abrasive wheels. (Landscape construction) Repair constructed landscape features (simple and noncomplex) for...ApprenticeshipSeasonal5 days/weekWeekend workAfternoon shift- £38k - £49k per annumEstimated...and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful... ...services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career,...ApprenticeshipTraineeshipImmediate start
£27k - £30k per annum
...will play a key role in coordinating quotes, CRM data, and new customer sales pipelines across Zendlabs and Zendbox, helping the sales team... ...communicator, written and verbal Good IT skills (Microsoft Office / email) Ability to manage multiple tasks and prioritise Positive...Full-timeHybrid working£30k - £40k per annum
...Vehicle Technician you’ll be responsible for the diagnosis, repair and service of the full range of Vehicles. You’ll also be responsible for... .... And of course, you’ll also play your part in ensuring that customers receive great service, from start to finish. To apply for...ApprenticeshipPermanent- ...Requirements ~ Able to pass an enhanced DBS ~ Ideally have GCSE Maths and English grade 4/C or above ~ Ideally live locally to the office ~ IT experience is beneficial ~16 + ~ Excellent Communication Skills Training to be Provided This is where you'll learn...ApprenticeshipOn-siteRemote
£15.6k - £24.78k per annum
...You will work with our organisation across a variety of settings, from mental health to end-of-life care: Supporting and helping service users Supporting service users with their issues Supporting service users on the journey back to full health Socialising...ApprenticeshipMonday to Friday1 day/week£25k - £40k per annum
...Vehicle Technician you’ll be responsible for the diagnosis, repair and service of the full range of Vehicles. You’ll also be responsible for... .... And of course, you’ll also play your part in ensuring that customers receive great service, from start to finish. To apply for...ApprenticeshipPermanent£8.81 - £13.04 per hour
...Everyday, our expert Sales Advisors work hard to make sure our customers feel valued, confident and special. As a Sales Advisor, it is... ...What You Will Do: · You will greet customers and give great service by listening to their needs · We’re proud to be the perfume experts...ApprenticeshipPermanentFull-timeFlexible hoursRotating shifts£16.51k per annum
...one with an industry-leading brand. In auto servicing, that’s us. Ofsted rates our apprenticeship highly for how we support apprentices. With us you get state-of-the-art training... ...down many different paths. If you can give customers what they want, there’s no limit to how far...Apprenticeship- £29k - £38k per annumEstimated...Microsoft Dynamics 365 Consultancy services. With a robust team of... ..., we operate from offices in Tunbridge Wells and London... ...Overview As an IT Service Desk Apprentice, you’ll be the first point of... ...without disruption. On customers ~ You create a reliable, responsive...ApprenticeshipRemoteFlexible hours
£10.85 per hour
...Under 21 £10.85 per hour Got a knack with customers? Ideally, you already have Retail sales... ...as the practical aspects of our fitting services. We invest heavily in training to give... ...largest vehicle service, maintenance and repair business. Join us and be part of our...Hourly payPart-timeRotating shifts£8.05 per hour
...Stars UK) is looking for a passionate and enthusiastic Nursery Apprentice who is eager to work with children and pursue a Level 3 Early Years... ..., and colleagues is a key part of the role. Our high-quality service ensures children develop socially, intellectually, culturally,...ApprenticeshipFull-time£28k - £31k per annum
...that focuses on patient care, quality eyewear and a personalised service. The role offers a varied working environment across two... ...their lifestyle • Carrying out fittings, adjustments and minor repairs • Providing clear advice on lens options, coatings and aftercare...Full-timePart-timeTraineeshipMonday to FridayWeekend work£12.87 per hour
...with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more... ...if you care about doing a good job and providing great customer service, you’ll fit right in. No retail experience? No problem! All we...ApprenticeshipSummer workToolstation
Royal Tunbridge Wells, Kent15 days ago£19.27k per annum
...stock returns. Record information - paper based or electronic. For example, energy usage, job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste...ApprenticeshipImmediate startMonday to Thursday£12.71 per hour
...must-have) A positive attitude, empathetic and well-organised Great communication skills, with a passion for delivering great service and building strong relationships with both colleagues and patients What do you get in return? In addition to our competitive hourly...Hourly payPart-timeShift work£16.64k - £26.44k per annum
...we are committed to offering high-quality service and trusted products. Whether you visit... ...Apprenticeship Role: As a Trade Supplier Apprentice, you will be working in all aspects of... ...and working with our online platforms to customers via email/WhatsApp etc. This is a fantastic...Apprenticeship40 hours/weekMonday to Friday£14.05 per hour
...14.05ph plus benefits About Vets Now Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals...Permanent£16.64k per annum
...motivated and organised Business Administration Apprentice to join their friendly and professional... ...the smooth day-to-day running of the office. You will be the first point of contact for many clients, delivering excellent customer service while developing a broad range of...Apprenticeship40 hours/weekOn-siteImmediate startMonday to Friday£13.72 per hour
...Three Retail Customer Advisor Location: Upper Level, Unit 32, Royal Victoria Place, Tunbridge Wells, United Kingdom, TN1 2SS Salary... ...digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real...Hourly pay2 days/week£16.74k per annum
...Nursery have a great opportunity to train as an Early Years Educator Apprentice and gain your level 3 whilst supporting children's learning,... ..., and colleagues is a key part of the role. Our high-quality service ensures children develop socially, intellectually, culturally,...Apprenticeship40 hours/weekMonday to FridayShift work£17.68k per annum
...detection Faut finding Liaising with customers Reporting to management Writing... ...Conduct and confirm electrical and connected services deisolation. Electrical. Conduct... ...activities. Training schedule The apprentice would train at Midkent College, Maidstone...Apprenticeship40 hours/weekLong-term contractMonday to Friday1 day/week£16.64k per annum
...local nursery in Tonbridge, Kent is looking for an early years apprentice to join their team. Work and interact directly with children on... ...Communication skills Attention to detail Organisation skills Customer care skills Logical Team working Creative...Apprenticeship40 hours/weekMonday to FridayShift work- £27k - £35k per annumEstimated...genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, were inviting... ...screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice. Identify abnormalities and use...Full-timeTraineeshipFlexible hours
- £37k - £49k per annumEstimated...Fitter is responsible for maintaining, repairing, and fitting mechanical components in... ...technicians to ensure trains are fit for service. What you'll be doing Perform routine... ...and mentoring of junior fitters or apprentices. Stay updated on the latest mechanical...ApprenticeshipLong-term contractRemoteShift work
£24.79k per annum
...enthusiasm and a desire to learn. As one of our Horticulture Apprentices, you ’ll be part of our horticulture teams, helping to look after... ...you every-thing you need to know) ~ Focused on giving great service – you care about helping others and doing a good job ~ Friendly...ApprenticeshipFull-timeFixed-term contractFlexible hoursNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Apprentice Customer Service Officer, Repairs. Be the first to apply!
Related searches
- customer advisor at lloyds banking group Tunbridge Wells, Kent
- customer service attendant Tunbridge Wells, Kent
- client management specialist Tunbridge Wells, Kent
- customer service advisor o2 Tunbridge Wells, Kent
- client service specialist Tunbridge Wells, Kent
- technical customer service advisor Tunbridge Wells, Kent
- customer success representative Tunbridge Wells, Kent
- customer service adviser Tunbridge Wells, Kent
- customer service assistant Tunbridge Wells, Kent
- customer service advisor tesco care Tunbridge Wells, Kent