- Assist new customers with account setup and onboarding processes.
- Respond to customer queries and provide clear, helpful guidance.
- Set up new customer accounts following the mobilisation of new client contracts.
- Process and validate customer data across multiple systems and databases.
- Review information for accuracy and completeness before it is entered into live systems.
- Investigate and resolve data discrepancies through research and collaboration with internal teams.
- Update and maintain customer records in line with company procedures.
- Work to daily and weekly productivity and quality targets.
- Ensure customer account information is accurate and ready for billing and customer communications.
- Support the successful onboarding of new customers and developments.
- Maintain accurate records and audit trails of work completed.
Vacancy posted 5 hours ago
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