Capacity Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

This role is in our Metering team, our team is responsible for installing, maintaining and managing meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers across the Group.

What will you be doing?

The Capacity Manager is accountable for ensuring sufficient operational resource exists to deliver contractual commitments.

The role owns workforce planning, resource forecasting, roster management and engineer deployment strategies, balancing short-term operational requirements with longer-term resource planning.

Within the operating model, this role sits within the "Before the Day" function and underpins delivery readiness.

• Create and maintain short, medium and long-term capacity plans.
• Forecast engineer requirements across regions and work types.
• Maintain workforce models aligned to customer demand forecasts.
• Lead planning of annual leave, training, contingencies and absence impacts.
• Identify future recruitment and subcontractor requirements.
• Work with Operations Managers to ensure resources are positioned effectively.
• Manage capacity risk and develop mitigation plans.
• Support mobilisation activity and workforce growth plans.
• Collaborate with HR and Recruitment to maintain required headcount levels.
• Ensure field resources are deployed efficiently across geographical areas.

What they’ll bring:

You’ll combine strong workforce planning expertise with a data-led approach to ensure the right resources are in the right place at the right time. Confident working in a fast-paced, field-based environment, you'll use insight, forecasting and planning systems to drive operational performance and customer outcomes.

Essential:

• Proven experience in workforce planning and resource management.
• Experience operating within a field-based service environment.
• Advanced forecasting, scheduling and capacity planning skills.
• Strong analytical capabilities with the ability to turn data into actionable insight.
• Experience using and managing planning and scheduling systems.

Desirable:

• Knowledge of smart metering operations.
• Understanding of engineer competency frameworks.
• Experience with workforce management solutions and optimisation tools.

What’s in it for you?  

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year 
• Employee assistance programme 
• My Rewards portal, access to 1000’s of retail discounts 
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave  
• Reward and recognition scheme 

In addition, this role offers; 

• 25 days plus bank holidays
• Competitive Salary

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. 

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. 

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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