Business Analyst

We’re working with a well-established organisation in the West Midlands that is undergoing significant  change and digital transformation . They are looking to hire an experienced  Business Analyst to help translate business needs into clear, deliverable requirements that drive measurable value.

Location: West Midlands (Hybrid – 4 days onsite)
Salary: Up to £40-43,500k + Bens

This role will suit someone who enjoys working across stakeholders, challenging assumptions, and supporting the delivery of complex change initiatives.

Key Responsibilities

• Work closely with business and technical stakeholders to elicit, analyse, prioritise, and document business requirements.
• Own the end-to-end requirements lifecycle, including workshops, process mapping, and validation sessions.
• Capture and document  As-Is and To-Be processes using industry-standard techniques (e.g. BPMN, UML) and perform gap analysis.
• Produce clear and concise documentation such as requirements specifications, impact assessments, and stakeholder matrices.
• Act as a bridge between technical and non-technical teams, ensuring shared understanding and alignment.
• Support Project Managers in identifying risks, issues, and dependencies throughout the delivery lifecycle.
• Work alongside testing and UAT teams to define test scenarios and support business validation.
• Contribute to continuous improvement by challenging existing processes and recommending best-practice solutions.

Skills & Experience Required

• Working as a Business Analyst.
• Proven experience delivering change or transformation initiatives.
• Strong analytical skills with an evidence-based approach to problem solving.
• Excellent stakeholder management and communication skills, with the ability to influence and challenge constructively.
• Experience working in  waterfall, agile, or hybrid delivery environments.
• Solid understanding of core BA practices including:
• Business process modelling
• Gap and root cause analysis

Desirable Experience

• Exposure to  system or billing platform implementations (Ideally not essential)
• Experience using tools such as  Jira, Azure DevOps, or Power BI
• Understanding of APIs, system integrations, or basic SQL
• BCS or IIBA accreditation, Agile certifications, or Lean Six Sigma (desirable, not essential)

Working Arrangements

• Hybrid working: 4 days onsite , up to 20% remote
• Flexibility required for occasional out-of-hours work

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