Business Administrator Apprentice

Summary

Start your career with a friendly, growing business while earning a recognised qualification. You'll support customer service, process orders, coordinate deliveries, liaise with customers and suppliers, and help keep daily operations running smoothly. No sales or cold calling, just valuable hands-on business experience.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8.30am - 5.00pm and Friday 9.00am - 3.00pm, 37.5 hours a week.

37 hours 30 minutes a week

Start date

Monday 26 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We have an exciting opportunity waiting for you. Join our vibrant and growing team and dive into the world of customer service, office operations, and logistics.

We're a forward-thinking company that thrives on innovation and teamwork. Our office is a hub of energy, where every day brings new challenges and opportunities to learn and grow. As an apprentice, you'll be an integral part of our close-knit team, contributing to our success while gaining essential skills for your future.

What You'll Do:

As our Order Processing Apprentice, you will learn the ins and outs of international logistics and data management:

Data Dynamo: Learn to accurately input, update, and manage customer orders and part numbers within our specialised tracking database.

Logistical Wizard: Coordinate directly with international couriers and freight agents, track deliveries, and keep customers updated on their order status.

Inbound Coordinator: Deal with incoming courier deliveries, log new parts arriving at the facility, and assist with essential office administration.

Team Collaborator: Work across our independent group companies to ensure the correct paperwork matches the correct shipments every single time.

Problem Solver: Investigate shipping delays or tracking errors with a positive, solutions-oriented attitude.

What You'll Gain:

• Skills for Success: Develop strong communication, time management, and problem-solving skills
• Career Foundation: Gain exposure to office operations and logistics, setting the stage for a successful future
• Comprehensive Training: Learn the ropes from experts who are passionate about your growth
• Positive Environment: Be a part of a positive and supportive team that values your contributions
• Endless Possibilities: Build a foundation for a fulfilling career with opportunities to advance within our company

Perks:

• Paid Apprenticeship: Earn while you learn and gain valuable experience
• Training: Comprehensive training provided to equip you with the skills you need
• Career Development: Opportunities for growth within our expanding company
• Collaborative Atmosphere: Work alongside experienced professionals who value your ideas

Where you'll work

SCATTERBROOK FARM
RECTORY LANE
LATCHINGDON
CHELMSFORD
CM3 6HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IXION HOLDINGS (CONTRACTS) LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade 4/C or above)
• Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Time management
• Interested in Business

Other requirements

How you will travel to the location?