Control Room Supervisor

Control Room Supervisor

Permanent
Location: London
Hours: Full time, 4 on, 4 off, days 6am - 6pm and nights 6pm - 6am
Pay: £18.00 per hour

The London Museum is one of the United Kingdom's most prestigious cultural institutions - home to world-renowned collections and welcoming visitors from across the globe. At the centre of its safety and security is a highly skilled Control Room operation, providing real-time oversight, coordination, and response across the entire estate.

We are now seeking an exceptional Control Room Supervisor to lead this critical function. This is a high-impact role where leadership, precision, and calm decision-making ensure the protection of people, priceless artefacts, and the Museum's reputation. 

This is more than a supervisory role - it's the nerve centre of a complex, high-profile operation. You'll be leading from the heart of security decision-making, ensuring rapid, accurate, and professional responses that keep the Museum safe, secure, and welcoming at all times.

If you are a confident leader with strong operational awareness and a passion for excellence, this is your opportunity to take control of something truly important.

About the Role:

You will:

• Lead and supervise the Control Room team, ensuring a professional and effective operation at all times
• Oversee the monitoring of CCTV, alarm systems, fire detection, access control, and other security technologies
• Maintain constant situational awareness across the Museum estate, identifying risks and emerging issues
• Coordinate and direct responses to incidents, alarms, and emergencies in line with procedures
• Allocate tasks, brief teams, and ensure clear communication throughout each shift
• Ensure all incidents, actions, and system activity are accurately recorded and reported
• Support and develop Control Room Operators, promoting high standards and continuous improvement
• Ensure compliance with SOPs, Assignment Instructions, legislation, and data protection requirements

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Proven experience supervising or leading a security control room or similar monitoring environment
• Valid SIA Public Space Surveillance (CCTV) Licence
• Strong experience using CCTV, alarms, access control, and security monitoring systems
• Demonstrated ability to lead teams, manage performance, and provide direction during incidents
• Excellent communication skills, both verbal and written, including report writing and briefings
• Ability to remain calm, decisive, and professional under pressure while managing multiple priorities
• High level of attention to detail with strong situational awareness
• Competent IT skills, including security systems and Microsoft Office applications

Desirable (but not essential)

• Experience within a museum, cultural, or visitor attraction environment
• CCTV investigation or behavioural detection experience
• Knowledge of counter-terrorism awareness and security risk indicators
• Experience working with Building Management Systems (BMS)

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,  
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.