Account Manager

Keeping a high-volume workforce running smoothly takes more than filling shifts. As an Account Manager, you'll take ownership of a major onsite recruitment contract, making sure the client gets the people, service and solutions they need across a demanding 24/7 manufacturing operation. You'll be at the centre of the relationship, balancing client expectations with workforce requirements while leading the onsite team and tackling operational challenges as they happen. This is a hands-on position where you'll have the authority to improve performance, strengthen service delivery and make a visible difference to a key contract. What’s in it for you £36,000 annual salary. Team performance bonus worth £3,600–£6,000 per year. Ownership of a large-volume onsite recruitment contract. The opportunity to lead and develop an established onsite team. A varied position combining client relationships, workforce planning, recruitment and operational delivery. Direct exposure to senior client stakeholders with scope to influence service improvements. Your responsibilities as Account Manager Own the day-to-day client relationship, providing workforce updates, resolving issues and ensuring agreed service levels are achieved. Oversee a large temporary workforce, including attendance, onboarding, inductions, engagement and workforce performance. Lead and support onsite coordinators and resourcers, setting clear priorities and improving team performance. Plan recruitment activity around changing labour demand, forecasting requirements and supporting high-volume campaigns. Maintain accurate workforce administration, compliance records and operational reporting while tracking KPIs, fulfilment, turnover and productivity. Identify workforce shortages and service challenges early, implementing practical contingency plans and continuous improvements. What we’re looking for in an Account Manager Background in account management, contract management or onsite recruitment, including responsibility for client and stakeholder relationships. Experience managing temporary labour, workforce fulfilment and recruitment activity within a fast-paced operation. Strong leadership capability with experience managing or supporting onsite recruitment teams. Confident using workforce data, operational reports, CRM platforms and workforce management systems. Experience within manufacturing, food production, logistics or industrial recruitment would be advantageous.Working hours: Flexibility required across operational hours, typically between 5:30am and 7:00pm, with occasional out-of-hours and weekend support when required. Ready to take ownership of a demanding onsite operation and build a service both the client and workforce can rely on? Apply today