HR Service Desk Advisor

Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

We are hiring a HR Service Desk Advisor to join Burberry’s HR Operations team, where you will play a vital role in shaping the colleague experience. As the first point of contact for HR queries, you will deliver a responsive, consistent and high-quality service that supports our global workforce.

In this role, you will work collaboratively across HR functions to resolve queries, enhance processes and identify opportunities for continuous improvement. Your impact will be felt through every interaction—helping to create a seamless, people-centred service that reflects Burberry’s commitment to excellence.

Responsibilities

• Act as the first point of contact for HR-related queries, delivering clear, timely and supportive responses.
• Triage requests effectively through the HR case management system, aiming for first-time resolution wherever possible.
• Engage with colleagues across multiple channels including case management, email, Microsoft Teams, live chat and phone.
• Manage HR administration tasks such as absence, leavers and holiday entitlement queries with accuracy and care.
• Collaborate with colleagues across HR Operations to resolve escalations and maintain consistent service delivery.
• Identify trends in HR data to inform improvements and enhance the overall colleague experience.

Personal Profile

• A customer-focused approach, with a genuine commitment to delivering a positive colleague experience.
• Strong organisational skills, with the ability to prioritise effectively and manage competing demands.
• High attention to detail and a methodical approach to handling HR queries and data.
• Confident communication skills across written and verbal channels.
• Comfortable using Microsoft Office tools and adapting to HR systems.
• Experience in HR or service delivery is helpful but not essential; transferable skills are valued.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.